Summary
Overview
Work History
Education
Skills
Websites
Certificates And Honors
Resume Objective
Timeline
Generic

Shomly Toro

Lynnwood,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

CERTIFIED PHLEBOTOMIST

LABCORP
11.2022 - Current
  • Retrieved patient blood and bodily fluids in a safe and correct manner
  • Obtained and verified patient information prior to drawing blood
  • Made patients feel as relaxed as possible and cared for uncomfortable patients
  • Labeled and secured all specimens for transport to the testing area
  • Followed hospital regulations, safety protocols, and privacy rules at all times
  • Communicated all unresolved problems immediately to the appropriate manager, supervisor, group leader or phlebotomy services rep
  • Disposed of biohazardous materials when according to prescribed schedules and procedures
  • Responsible for all inventory and supply stocks, ordering and maintaining laboratory consumables ensuring availability of needed equipment and provisions.

Sales Representative

Betancourt Auto Sales
02.2022 - 03.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.

BARTENDER

SENOR CARBON RESTAURANT
09.2022 - 02.2023
  • Greeted guests, took beverage orders from the restaurant servers or directly from guests
  • Mixed alcoholic and non-alcoholic drinks, cocktails and other beverages as requested and in compliance with company standards and recipes
  • Rang up all drink and food orders in the POS system, collected payment for drinks and food served, balanced all receipts and followed cash handling procedures.

VALET

TOYOTA OF KIRKLAND
06.2022 - 09.2022
  • Arranged for prompt parking and retrieving of vehicles of arriving and departing guests in a safe and friendly manner
  • Opened vehicle doors, assisted guests in stepping out of their vehicles, and helped guests with luggage or parcels
  • Collaborated with other Valet Attendants to ensure all guests are welcomed and greeted in a prompt and personalized manner.

WAITRESS

DON LUNCHO’S
06.2021 - 06.2022
  • Worked in a challenging environment effectively while showing effective customer service skills to bring about the growth of restaurant clientele
  • Trained new staff regarding the restaurant's procedures, safety culture, and practices
  • Demonstrated experience working in a multitask environment, taking direction from multiple staff with minimal supervision
  • Worked closely with restaurant staff to ensure that orders are served in an efficient manner.

MOVING COMPANY

SOUND MOVING
06.2021 - 01.2022
  • Trained to move heavy furniture, tools, equipment, units etc into the destination of costumer’s
  • Provide great customer service while multitasking
  • Able to lift more than 100 lb in tough environments
  • Assisting coworkers in multiple tasks needed.

PIZZA DELIVERY

OLYMPIAS PIZZAS
06.2020 - 06.2021
  • Took orders and delivered food to customers in a timely manner.

Education

ASSOCIATES DEGREE, CLASS OF 2020 -

EDMONDS COLLEGE
06.2020

CLASS OF 2019 -

Ingraham High School
Seattle, WA
06.2019

Skills

  • Bilingual Speak and write in English and Spanish
  • Able to communicate and get along with different personalities
  • Interpretation of medical terminology
  • Attention to detail and accuracy
  • Problem Solving
  • Product Knowledge
  • Scheduling
  • Appointment Scheduling
  • Problem-Solving Abilities
  • Product Sales

Certificates And Honors

  • Patient services technician specialist certificate
  • Alcohol Server Certification
  • Certificate of HiExcellence 2019

Resume Objective

Responsible Certified Phlebotomist, proficient in the collection of blood specimens and processing blood for further analysis. Passionate and motivated, with a drive for excellence. To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization goal while achieving my personal goals.

Timeline

CERTIFIED PHLEBOTOMIST

LABCORP
11.2022 - Current

BARTENDER

SENOR CARBON RESTAURANT
09.2022 - 02.2023

VALET

TOYOTA OF KIRKLAND
06.2022 - 09.2022

Sales Representative

Betancourt Auto Sales
02.2022 - 03.2023

WAITRESS

DON LUNCHO’S
06.2021 - 06.2022

MOVING COMPANY

SOUND MOVING
06.2021 - 01.2022

PIZZA DELIVERY

OLYMPIAS PIZZAS
06.2020 - 06.2021

ASSOCIATES DEGREE, CLASS OF 2020 -

EDMONDS COLLEGE

CLASS OF 2019 -

Ingraham High School

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Shomly Toro