Shona Boyce
Dover,USA
Summary
Dover, DE, 19901
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Urology Of Dover-Dover, DE
Dover, DE
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Medical Office Assistant / Front Desk Office Receptionist
Southern Delaware Medical Group-Dover, DE
Dover, DE
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Called and faxed pharmacies to submit prescriptions and refills.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Maintained detailed records of test results by entering data and patient information into computer.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained client medical history, including medication information, symptoms and allergies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Office Assistant
Virtua Surgical Droup
Dover,DE
03.2025 - Current
- Managed daily office operations, ensuring efficient workflow and optimal resource allocation.
- Assisted in scheduling appointments and maintaining calendars for medical staff.
- Coordinated patient communications, providing timely updates and information regarding procedures.
- Organized and maintained electronic filing systems, enhancing document retrieval efficiency.
- Supported inventory management by tracking supplies and placing orders as needed.
- Streamlined patient intake processes, improving overall appointment efficiency and customer satisfaction.
- Developed training materials for new team members to ensure consistent procedural adherence.
- Collaborated with cross-functional teams to implement administrative improvements across the office environment..
- Collaborated with cross-functional teams to implement administrative improvements across the office environment.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Contributed to a positive work environment by fostering open communication among colleagues.
Administrative Assistant
PAM Health-Dover, DE
Dover, DE
01.2024 - 02.2025
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Coordinated and organized company events, including conferences, seminars, and team-building activities
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
Medical Unit Clerk
PAM Rehabilitation Hospital-Dover, DE
Dover, DE
01.2019 - 10.2024
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Admissions Coordinator
PAM Health-Dover, DE
Dover, DE
02.2022 - 09.2023
- Managed the admissions process for a high-volume healthcare facility, coordinating with patients, families, and medical staff
- Developed and implemented an efficient system for processing admission paperwork, reducing administrative errors by XX%
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for patient admissions
Education
High School Diploma -
Kent County High School
Worton, MD05-1987
Skills
- Clerical experience
- CNA
- Conflict management
- Cash handling
- Leadership
- Hospital experience
- Front desk
- Customer service
- Conflict resolution
- Clerical
- Good telephone etiquette
- Teamwork
- Self-motivated professional
- Reading comprehension
- Cultural awareness
- First Aid/CPR
- Typing
- HIPAA
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- Filing
- Front office management
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Issue handling
- Office administration
Certification
First Aid Certification
Timeline
Office Assistant
Virtua Surgical Droup
03.2025 - Current
Administrative Assistant
PAM Health-Dover, DE
01.2024 - 02.2025
Admissions Coordinator
PAM Health-Dover, DE
02.2022 - 09.2023
Medical Unit Clerk
PAM Rehabilitation Hospital-Dover, DE
01.2019 - 10.2024
Front Desk Receptionist
Urology Of Dover-Dover, DE
Medical Office Assistant / Front Desk Office Receptionist
Southern Delaware Medical Group-Dover, DE
High School Diploma -
Kent County High School