Shona Douglass
Newport News,VA
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
18
18
years of professional experience
Work History
CNA
Bethlehem Manor
Bethlehem, PA
12.2021 - 08.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Lead Teller
WELLS FARGO
SOMERSET, NEW JERSEY
04.2013 - 02.2016
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Order a supply of cash to meet daily needs
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Prepare and verify cashier's checks
- Sort and file deposit slips and checks
- Carry out special services for customers, such as ordering bank cards and checks
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Identify transaction mistakes when debits and credits do not balance
- Arrange monies received in cash boxes and coin dispensers according to denomination
- Resolve problems or discrepancies concerning customers' accounts
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds
- Count, verify, and post armored car deposits
- Monitor bank vaults to ensure cash balances are correct
- Prepare work schedules for staff
- Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges
- Perform clerical tasks such as typing, filing, and microfilm photography.
Assistant Manager
LADY FOOT LOCKER
WILLOW GROVE, PENNSYLVANIA
08.2004 - 08.2006
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Education
Associate Degree In Medical Office Management - Medical Management
Colorado Technical University
Colorado Springs, CO07.2022
Medical/Dental Assistant -
DRAKE COLLEGE OF BUSINESS
ELIZABETH, NJ11.2009
High School Diploma -
PLAINFIELD HIGH SCHOOL
PLAINFIELD, NJ06.2000
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Basic Life Support
- Maintaining confidentiality
- Patient Transfers
- Complex Problem-Solving
Timeline
CNA
Bethlehem Manor
12.2021 - 08.2022
Lead Teller
WELLS FARGO
04.2013 - 02.2016
Assistant Manager
LADY FOOT LOCKER
08.2004 - 08.2006
Associate Degree In Medical Office Management - Medical Management
Colorado Technical University
Medical/Dental Assistant -
DRAKE COLLEGE OF BUSINESS
High School Diploma -
PLAINFIELD HIGH SCHOOL