Shona Masanz
Coralville,IA
Summary
Results-driven professional with expertise in customer service, multitasking, and time management, consistently achieving high client satisfaction. Demonstrates strong adaptability and quick learning in unsupervised settings, contributing to organizational success through effective teamwork and relationship building.
Overview
25
25
years of professional experience
Work History
Membership
Costco
Coralville, Iowa
10.2023 - Current
- Processed membership applications and maintained accurate database records.
- Demonstrated knowledge of membership benefits to attract new customers.
- Trained new sales representatives on company policies and customer service techniques.
- Assisted in organizing events to promote community awareness of membership opportunities.
- Provided exceptional customer service to enhance member satisfaction and retention.
- Resolved inquiries from current or prospective members promptly.
- Advised customers on maximizing available resources for better engagement.
Gallery Solutions / Design Assistant /Assistant Store Manager
RH
West Holly, USA
04.2020 - 04.2023
- Achieved consistent promotions throughout tenure with organization.
- Supported galleries by providing product information, policies, procedures, and documentation for freight forwarding.
- Trained new hires to ensure adherence to company standards.
- Participated in multiple pilot programs for technology updates in systems including phones CTI and Workforce.
- Assisted clients with design inquiries and product questions, enhancing customer experience.
- Collaborated with frontline staff during high call volume periods to manage overflow effectively.
Design Consultant
RH
Walnut Creek & West Hollywood, USA
10.2016 - 04.2023
- Implemented design to the client while always keeping their dreams and company's ethos in mind. This was accomplished in the gallery, onsite, zoom, emails and phone conversations.
- Sketched outline designs and used CAD programs to create detailed designs and specifications.
- Delivered designs on time and within budget.
- Contributed to workshops and trained to helping others develop design knowledge and acuity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Prepared and participated in project design reviews.
- Maintained the position as one of the top 3 design consultant in the galleries. Annual personal sales was always 1.3+ million
Project Design Coordinator
Mathis Brothers
CA, USA
03.2015 - 10.2016
- Coordinated design projects and presentations for major clients
- Developed extensive knowledge on all 80 + retail brands
- Provided owner and Manager information on business growth and opportunities
- Maintained gallery library and swatches
- Educated designers on new product information
- Liaised between designers and vendors
- Arranged vendor presentations
Visual Merchandiser/Stylist
Bloomingdale's
Santa Monica, USA
12.2012 - 08.2014
- Oversaw floor layout design for the entire Men's Department and windows. I would also assist other Visual Merchandisers in their areas.
- Enhanced store merchandising to stimulate sales through the use of mannequins, forms, hang bars, graphics, art work, and signage
- Collaborated with department managers and divisional retail merchandisers to develop strong merchandising standards that generated increased sales
- Prepared local and regional stores for all special events
- Served as content expert and trainer on merchandise presentation standards
- Consistently provided outstanding customer service
- Interim Visual Manager from Nov 2013 - March 2014
Visual Merchandiser/Stylist
Bloomingdale's
Los Angeles, USA
04.2003 - 09.2007
- Oversaw floor layout design for women's designer wear, children's wear, accessories, and windows
- Enhanced store merchandising to stimulate sales through the use of mannequins, forms, hang bars, graphics, art work, and signage
- Collaborated with department managers and divisional retail merchandisers to develop strong merchandising standards that generated increased sales
- Prepared local and regional stores for all special events
- Served as content expert and trainer on merchandise presentation standards
- Consistently provided outstanding customer service
- Part of the opening team for flagship stores in San Francisco and Glendale
Assistant Store Manager
Restoration Hardware
Los Angeles, USA
07.2001 - 12.2001
- Supervised store activities of up to 40 employees
- Responsible for company reports, budget, performance, and human resources metrics
- Provided knowledgeable customer service
- Assisted in design and layout of displays at head visual display store location
Education
A.A.S - Small Business
Pima Community College
Tucson, AZA.A.S - Business
Scottsdale Community College
Scottsdale, AZSome College (No Degree) - Interior Design
Pima Community College
Tucson, AZSkills
- Organizational skills
- Effective communication
- Verbal and written communication
- Problem resolution
- Team collaboration
- Self-motivation
- Interpersonal skills
- Multitasking and prioritization
- Cultural leadership
- Guest relationship management
Timeline
Membership
Costco
10.2023 - Current
Gallery Solutions / Design Assistant /Assistant Store Manager
RH
04.2020 - 04.2023
Design Consultant
RH
10.2016 - 04.2023
Project Design Coordinator
Mathis Brothers
03.2015 - 10.2016
Visual Merchandiser/Stylist
Bloomingdale's
12.2012 - 08.2014
Visual Merchandiser/Stylist
Bloomingdale's
04.2003 - 09.2007
Assistant Store Manager
Restoration Hardware
07.2001 - 12.2001
A.A.S - Small Business
Pima Community College
A.A.S - Business
Scottsdale Community College
Some College (No Degree) - Interior Design
Pima Community College