Shona Masanz
Coralville
Summary
Results-driven professional dedicated to fostering a culture of mutual accountability and continuous improvement. Proven track record of championing service excellence through proactive anticipation of needs and development of collaborative, high-performing environments. Expertise in driving team engagement and enhancing operational efficiency, ensuring goals are not only met but exceeded. Committed to leveraging innovative strategies to elevate service standards and achieve organizational success.
Overview
23
23
years of professional experience
Work History
Membership Clerk
Costco
Coralville, IA
10.2023 - Current
- Processed membership applications efficiently, ensuring accuracy and compliance with company policies.
- Assisted members with inquiries, providing exceptional customer service and support.
- Maintained membership database, updating records to reflect current member information accurately.
- Coordinated new member orientations, educating them on store policies and benefits.
Gallery Solutions
RH
Remote
04.2020 - 04.2023
- Utilized strong organizational and time management abilities to effectively coordinate and execute multiple projects.
- Cultivated resilience and adaptability while delivering high-quality results in a fast-paced, deadline-driven setting.
- Acquired proficiency in new technology and software applications, ensuring seamless adaptation to evolving requirements.
- Utilized critical thinking skills to dissect complex issues, evaluate potential solutions, and facilitate informed decisions.
- Fostered collaborative working relationships to enhance team dynamics and productivity.
Design Consultant
RH
Walnut Creek, CA & West Hollywood, CA
10.2016 - 04.2020
- Led design projects from concept to completion, ensuring alignment with client vision and brand ethos.
- Coordinated and executed multiple projects concurrently, consistently meeting deadlines and maintaining exceptional attention to detail.
- Collaborated with cross-functional teams to develop innovative design solutions that enhance customer experience.
- Analyzed market trends and competitor offerings to inform strategic design decisions and product development.
- Mentored junior designers, fostering professional growth and enhancing overall team performance.
- Maintained the position as top 3 design consultant in the galleries. Annual personal sales was 1.3 + million.
Design Project Coordinator
Mathis Brothers
Ontario, CA
03.2015 - 10.2016
- Oversaw all phases of design projects, guaranteeing that deliverables met client specifications and complied with established company guidelines.
- Collaborated with cross-functional teams to streamline project workflows and enhance overall efficiency.
- Managed project timelines, prioritizing tasks to meet deadlines and deliver high-quality results.
- Developed and maintained comprehensive project documentation for effective communication among stakeholders.
- Analyzed project outcomes to identify areas for improvement, driving strategic enhancements in future initiatives.
- Liaised with marketing teams to incorporate promotional strategies into the overall project plans, maximizing impact upon release or launch events.
Visual Merchandiser / Stylist
Bloomingdale's
Los Angeles, CA Locations
04.2003 - 08.2014
- Facilitated collaboration among cross-functional teams to synchronize visual merchandising strategies with marketing initiatives.
- Curated and installed seasonal visual displays, enhancing customer interaction and reinforcing brand image.
- Mentored junior team members on best practices for visual presentation and display techniques.
- Performed routine audits to verify adherence to visual merchandising standards and maintain uniformity across all store locations.
- Oversaw mannequin styling to ensure adherence to contemporary fashion trends and company branding standards.
- Oversaw training and supervision of junior team members in visual merchandising techniques, promoting uniform brand representation across the retail environment.
- Part of opening team for flagship stores in San Francisco and Glendale.
Education
Associate of Applied Science - Business Communication
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ12.2000
Associate of Applied Science - Business Communication
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ12.2000
Skills
- Microsoft office expertise
- Multitasking
- Attention to detail
- Organizational skills
- Effective communication
- Decision-making
- Organizational ability
- Task prioritization
- Self motivation
- Professionalism
- Problem-solving aptitude
- Interpersonal communication
- Adaptability and flexibility
Timeline
Membership Clerk
Costco
10.2023 - Current
Gallery Solutions
RH
04.2020 - 04.2023
Design Consultant
RH
10.2016 - 04.2020
Design Project Coordinator
Mathis Brothers
03.2015 - 10.2016
Visual Merchandiser / Stylist
Bloomingdale's
04.2003 - 08.2014
Associate of Applied Science - Business Communication
Maricopa Community Colleges, Scottsdale Community College
Associate of Applied Science - Business Communication
Maricopa Community Colleges, Scottsdale Community College