Shona Stargill
Santa Ynez,CA
Summary
Adept at QuickBooks and renowned for exceptional customer relations, I significantly enhanced guest satisfaction at OSG Air BnB & Local Jam. My background in payroll bookkeeping and reservations management, coupled with a strong emphasis on confidentiality and integrity, positions me as a valuable asset to any team, driving efficiency and fostering positive client interactions.
Overview
2026
2026
years of professional experience
Work History
Bookkeeping Assistant
Top Tier Yachts
Payroll Bookkeeping
Top Tier Yachts
Santa Barbara, CA
01.2021 - Current
- Managed budgets and negotiated contracts with vendors
- Implemented creative events focused themes to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
Reservations Manager
OSG Air BnB & Local Jam
Ashland, OR
03.2018 - 10.2024
- I greeted guests and acquainted them to their accommodation and available activities. Worked through all last-minute changes during peak periods, maintaining smooth operations and guest satisfaction.
- Worked one on one with guests to resolved any issues related to reservations, last minute changes. We satisfied customers and received positive reviews.
- Handled special requests from guests with utmost professionalism always personalizing their stay experience whenever possible.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
Senior Wait Staff Member
Porters Fine Dining
Medford, OR
09.2016 - 03.2018
Bartender
Omar’s Restaurant
Ashland, OR
07.2013 - 10.2015
Skills
- Quickbooks
- Bank reconciliation
- Customer relations
- Payroll processing
- Client billing
- Accounts receivable management
- Payroll administration
- Confidentiality and integrity
- Data inputting
- Invoice processing
- Administrative support
- Confidential document control
- Payroll liability and deductions
- Month-end closing
- General ledger maintenance
- Accounts payable management
- Accounts receivable
- Customer service
- Verbal and written communication
- Invoicing and collections
- Month-end reports
- Data entry
- Invoicing and billing
- Accounts payable
- Bookkeeping principles
- Invoice balancing
Timeline
Payroll Bookkeeping
Top Tier Yachts
01.2021 - Current
Reservations Manager
OSG Air BnB & Local Jam
03.2018 - 10.2024
Senior Wait Staff Member
Porters Fine Dining
09.2016 - 03.2018
Bartender
Omar’s Restaurant
07.2013 - 10.2015
Bookkeeping Assistant
Top Tier Yachts