Shona Cortez
Nampa,ID
Summary
Human Resources Generalist with over seven years of experience managing the full employee life cycle with the company, employee benefits and payroll, HR records and full aspects of HR Generalist responsibilities including compliance for four states and the Federal Government. Reliable, highly organized, and knowledgeable in all aspects of human resources functions. Excellent communication skills with employees and management. Proficient with ADP software as well as Microsoft Office applications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Manager
Cobalt Truck Equipment
05.2022 - Current
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
HR GENERALIST, PHR-HR GENERALIST & PAYROLL SPECIALIST
CHCS Services, LLC
11.2021 - 05.2022
- Managed HR functions for call center in Noida, India
- Manage all benefit enrollments including life events and open enrollments
- Processed International payroll for employees in Noida, India
- Respond to employee questions and requests for information in timely and knowledgeable fashion
- Fully responsible for all Open Enrollment activities from 2019 until 2021.
HR GENERALIST, PHR-HR GENERALIST & PAYROLL SPECIALIST
Commercial Tire
01.2017 - 11.2021
- Handle full employee life cycle from recruiting to separation
- Manage all benefit enrollments including life events and open enrollments
- Respond to employee questions and requests for information in timely and knowledgeable fashion
- Fully responsible for all Open Enrollment activities from 2019 until 2021
- Manage all aspects of employee benefit administration for accuracy and respond to employee questions and concerns, including life events
- Manage full payroll processing for 644 employees over four states
- Submitted all reports on payroll metrics and reports to Controller and CFO
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using ADP Workforce Now
- Process all employee separations and unemployment for Idaho, Oregon, Utah, and Washington states
- Maintained employee confidence and protected HR operations
- Work with various benefit vendors for accuracy of data and carrier connections implementation.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Boise Vision Care
05.2014 - 01.2017
- Arrange staff scheduling as needed for the front desk
- Front desk trainer of new employees
- Reviewed incoming data and distributed to correct departments
- Responsible for updating procedure manuals for training purposes
- Manage Meaningful Use data per Federal Government mandates.
Education
Bachelor of Science - Multidisciplinary Studies
Boise State University
Boise, ID12.2016
Skills
- ADP Workforce Now
- ADP TotalSource - PEO
- Paylocity
- Human Resource Management Systems
- Excellent oral and written communications
- Time management skills
- Federal and State Labor law knowledge
- Microsoft Office proficiency
- Compensation and benefits best practices
- Investigations and hearings
- Organized
- Compensation Management
- Salary Administration
- New Employee Orientation
- Performance Management
- HR Processes
- Workers' Compensation
- Payroll
- Employment Law Compliance
- Compensation Structuring
- Company Policies
- Recruitment
Certification
PHR Certification, 2021
References
References available upon request
Timeline
HR Manager
Cobalt Truck Equipment
05.2022 - Current
HR GENERALIST, PHR-HR GENERALIST & PAYROLL SPECIALIST
CHCS Services, LLC
11.2021 - 05.2022
HR GENERALIST, PHR-HR GENERALIST & PAYROLL SPECIALIST
Commercial Tire
01.2017 - 11.2021
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Boise Vision Care
05.2014 - 01.2017
Bachelor of Science - Multidisciplinary Studies
Boise State University
PHR Certification, 2021
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