Summary
Overview
Work History
Education
Skills
Timeline
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Shonda Haarman

Verona,KY

Summary

Sharp individual with more than 25 years working as a Senior Representative for Long Term Care Pharmacy. Determined and experienced in various areas, including Order entry and LTC billing, and ready to help grow a new employer's success.

Overview

12
12
years of professional experience

Work History

Sr. Rep. LTC Billing Support

Omnicare, CVS Health
12.2011 - 02.2024
  • LTC billing for private pay & facility billing
  • Process and ensure accuracy and timely issuance of invoices to customers.
  • Provide health care professionals with assistance with Medicare, Medicaid and Third Party Insurances
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Strengthened client relationships through excellent communication skills and consistent followup.
  • Improved team efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to achieve shared objectives and project milestones.
  • Enhanced company reputation by delivering exceptional customer service at all times.
  • Collected, arranged, and input information into database system.


Education

High School Diploma -

Walton-Verona High School
Walton, KY
05.1989

Skills

  • LTC Billing through Framework
  • LTC Audits
  • Oasis system
  • DX system
  • Medicare D / Medicaid Billing
  • Relationship Building
  • Technical Aptitude
  • Telephone Etiquette
  • Customer Rapport
  • Problem-solving abilities
  • Customer service excellence
  • Customer Support

Timeline

Sr. Rep. LTC Billing Support

Omnicare, CVS Health
12.2011 - 02.2024

High School Diploma -

Walton-Verona High School

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Shonda Haarman