Shonda Mungin
PINELAND,SC
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Honey Baked Ham, enhancing customer loyalty through empathetic conflict resolution. Skilled in active listening and data entry, I effectively resolved escalated calls, boosting customer satisfaction by providing timely and accurate information. My approach consistently led to positive outcomes, demonstrating a strong blend of critical thinking and problem-solving abilities.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Honey Baked Ham
11.2015 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Jasper County High
Ridgeland, SC06-1965
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Honey Baked Ham
11.2015 - 12.2024
High School Diploma -
Jasper County High
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