Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Shondala Forshee

St Louis

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Independent Insurance Agent

Combined Insurance
10.2023 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Independent Agent

Kemper Life
07.2021 - 12.2023
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Quality Control Inspector

Breakthru Beverage
12.2018 - 03.2020
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Scheduling Supervisor

Whelan Security
03.2015 - 11.2018
  • Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
  • Maintained a comprehensive understanding of industry trends and best practices to ensure ongoing success in the Scheduling Supervisor role.
  • Coordinated cross-training initiatives to increase team flexibility and overall scheduling effectiveness.
  • Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.

Education

Associate of Arts - Medical Assistance

Sandford Brown, Granite City, IL
10-1994

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales

Accomplishments

  • Supervised team of 10 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • Licensed Health - Life

Timeline

Independent Insurance Agent - Combined Insurance
10.2023 - Current
Independent Agent - Kemper Life
07.2021 - 12.2023
Quality Control Inspector - Breakthru Beverage
12.2018 - 03.2020
Scheduling Supervisor - Whelan Security
03.2015 - 11.2018
Sandford Brown - Associate of Arts, Medical Assistance

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