Shondalh Martin-Richard
Richmond,TX
Summary
Accomplished Learning Coach at TOPS Middle School, adept in problem-solving and verbal communication, significantly increased student academic achievement. Leveraged computer skills and critical thinking at Success Sports LLC and Sutherland Mortgage Services, enhancing customer satisfaction and streamlining loan processing. Proven track record in office administration and customer service, demonstrating a commitment to excellence and continuous professional development.
Overview
20
20
years of professional experience
Work History
Learning Coach- Volunteer
TOPS Middle School
08.2021 - 05.2024
- Integrated cross-curricular elements into lessons, providing students with a well-rounded education and reinforcing connections between subjects.
- Supported struggling learners with targeted instruction, resulting in increased academic achievement.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Taught students remotely using online video chat platform and other delivery channels.
Administrative Assistant
Success Sports LLC
05.2016 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Mortgage Loan Processor
Sutherland Mortgage Services
06.2012 - 04.2016
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Business Service Representative
Reliant Energy
09.2004 - 11.2011
- Responsible for answering high volume of incoming calls from business service customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided detailed information regards to setting up new service, disconnects, and power outages.
- Responsible for submitting requests to remove temporary meters from multiple builders.
- Advised customers on deregulation's as well as PUC regulations and guidelines.
- Responsible for communicating with third party vendors when necessary.
Education
GED -
Houston Community College
Houston, TXAssociate of Arts - Business Administration
Ashworth College
Norcross, GASkills
- Problem-solving skills
- Verbal and written communication
- At-Home Support
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Scheduling
- Pipeline Management
- Document Review
- Active Listening
- Critical Thinking
Timeline
Learning Coach- Volunteer
TOPS Middle School
08.2021 - 05.2024
Administrative Assistant
Success Sports LLC
05.2016 - 03.2020
Mortgage Loan Processor
Sutherland Mortgage Services
06.2012 - 04.2016
Business Service Representative
Reliant Energy
09.2004 - 11.2011
GED -
Houston Community College
Associate of Arts - Business Administration
Ashworth College
Similar Profiles
Katherine Becerra HansonKatherine Becerra Hanson
Counselor at TOPS K-8 SchoolCounselor at TOPS K-8 School
Susan McHoneSusan McHone
Educational Diagnostician at Rogers Middle School/Hays Middle School/ Reynolds Middle SchoolEducational Diagnostician at Rogers Middle School/Hays Middle School/ Reynolds Middle School
Nouzha ZouakNouzha Zouak
Middle School French Teacher 6,7,8 at HBT Middle School & SW Middle SchoolMiddle School French Teacher 6,7,8 at HBT Middle School & SW Middle School