Shondel Barnes
Charlotte,NC
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Looking for more responsibility in communicating UPS management's commitment to compliance.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
UPS
11.2017 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Participated in development and implementation of work process plans to maximize proficiency and achieve business results.
- Worked with Human Resources to ensure implementation and maintenance of Comprehensive Health and Safety Plan.
- Establish and maintain aggressive cross-training program within department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes. audits to ensure compliance with UPS, local, state, and federal guidelines for safety, hazardous materials, security, environmental, and OSHA.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Motivated and trained employees to maximize team productivity
- Encouraged and promoted ideas aligned to business needs and benefits.
Owner/Instructor
Sweatbox Gym
10.2014 - 11.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Founded and managed boxing gym, growing revenue to $43,000 in first year
Education
No Degree - Criminal Justice
Thomas Edison University
Trenton NJHigh School Diploma -
Orange High School
Orange, NJSkills
- Key Performance Indicators (KPIs)
- Policy Development and Enforcement
- Safe Work Methods
- Delegation
- Operations Oversight
- Overseeing Personnel
Timeline
Operations Supervisor
UPS
11.2017 - Current
Owner/Instructor
Sweatbox Gym
10.2014 - 11.2018
No Degree - Criminal Justice
Thomas Edison University
High School Diploma -
Orange High School
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