Ashley Eller
Indianapolis,IN
Summary
Versatile Operations Supervisor successful at taking on complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Ascension St.Vincent
11.2021 - Current
- Supervise the daily activities of supply and inventory control staff team of 7
- Motivate and train employees to maximize team productivity.
- Hire, manage, develop and train staff, establish and monitor goals, and conduct performance reviews.
- Compile training materials for new employees and track skill development.
- Evaluate team member performance and productivity, provide feedback and implement corrective actions.
- Provide leadership, orientation, training, and mentoring
- Improve customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Observe and enforce quality assurance program standards.
- Ensure compliance with departmental standards and government agency requirements.
- Follow Standard Precautions using personal protective equipment as required.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
Inventory Coordinator - Open Heart Surgery
Ascension St.Vincent
06.2021 - 11.2021
- Perform clerical and logistical duties for supply and inventory controls
- Support both commodity and non-stock products
- Manage non-stock inventory, requiring specialized ordering, decrementing and returning
- Engage with nurses, nurse managers and other end users to discuss inventory concerns
- Manage vendor adherence to established practices, including regularly-scheduled inventory review, payment practices and contract adherence
- Work with appropriate parties to ensure the right products are in the right place at the right time
- Investigated and resolved variances in inventory counts on monthly basis.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
Surgical Services Unit Secretary
IU HEALTH WEST HOSPITAL
05.2016 - 04.2021
- Coordinate daily operations for unit
- Ensure sufficient staffing (clinical and clerical)
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained patient confidentiality in line with HIPAA regulations.
- Floated to medical surgical in-patient floor and pre-admission testing office
- Worked at remote Covid19 testing site, NCAA swab testing, as well as vaccination clinics at the IU Health Neuroscience Center and IMS.
Clinical services specialist
IU Health Physicians
12.2014 - 05.2016
- Greet, check-in, and check-out patients
- Operate multi-line phone system
- Schedule and reschedule appointments
- Verify patient insurance coverage
- Receive and disseminate correspondences (mail, email, and fax)
- Scan medical records into charts within Cerner EMR
- Maintain strict HIPPA standards
- Various clerical/technical duties.
MEDICAL RECEPTION/REGISTRAR
WHITE-WILSON MEDICAL CENTER
03.2009 - 07.2014
- Greet, direct, check-in, and check-out patients
- Operate multi-line phone system
- Obtain patient demographics and verify insurance information
- Scan pertinent patient information into Greenway EMR
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Schedule any necessary appointments
- Maintain cleanliness of waiting room
- Supported office staff and operational requirements with administrative tasks.
Education
Doctorate - Health Administration
Capella University
Minneapolis, MN06.2024
Master of Health Administration - Health Administration
Capella University
Minneapolis, MN09.2019
Bachelor of Science - Project Management
Northwest Florida State College
Niceville, FL05.2014
Skills
- Hiring and Onboarding
- Manage Operations
- Payroll Administration and Timekeeping
- Warehouse Operations
- Team Training
- Employee Development
- Operational Efficiency and Safety
- Key Performance Indicators (KPIs)
- Strategic Vision
- Coordinating Personnel
- Improve Performance
- Inventory Coordination
- Process Development and Streamlining
- Directing Team Members
- Six Sigma Methodologies
- Performance Monitoring and Evaluation
Additional Information
Bronze LEAN certified (embedded unit resource for VSST). Completion of Ascension AccelerateU Leadership Training. Completion of Ascension Management Development Series (MDS) Leadership Training.
Timeline
Operations Supervisor
Ascension St.Vincent
11.2021 - Current
Inventory Coordinator - Open Heart Surgery
Ascension St.Vincent
06.2021 - 11.2021
Surgical Services Unit Secretary
IU HEALTH WEST HOSPITAL
05.2016 - 04.2021
Clinical services specialist
IU Health Physicians
12.2014 - 05.2016
MEDICAL RECEPTION/REGISTRAR
WHITE-WILSON MEDICAL CENTER
03.2009 - 07.2014
Doctorate - Health Administration
Capella University
Master of Health Administration - Health Administration
Capella University
Bachelor of Science - Project Management
Northwest Florida State College
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