Shondell White

Beech Island,SC

Summary

Dedicated Customer Service specialist of 10+ years with a proven track record at excelling in customer satisfaction and complaint resolution. Prioritize and multitask in a fast paced working environment. Skilled in database management, POS system and Microsoft 365, alongside strong communication skills. Enhancing service delivery and operational workflows. Known for successfully handling escalated customer support issues. Adept at checking on field personnel and solving concerns in a proficient and timely manner.

Overview

years of professional experience

Work History

Customer Service Representative

Federal Express

2013.03 - Current

Listen to customer needs to identify and recommend best products and service
Keep records of customer interactions and transactions
Maintains inventory of shipping supplies
Help processing orders
Assisting customers with setting appointments and arranging package pick ups at other location
Resolve customer issues

Education

Associate Degree - Accounting

Georgia Southern University, Statesboro, GA

1998

High School Diploma -

Hephzibah High School, Hephzibah, GA

05.1995

Skills

Excellent in Customer Service
Strong Communication and interpersonal skills
Data base management
Microsoft Words/365

Proficient in POS
Product knowledge/ Telesales
Excellent organizational and multitasking abilities
Complaint resolution

Objective

I am seeking a part time/full time position where I can utilize my customer service skills of over 10 years to support a wider range of customers. To contribute my positive attitude, adaptability and communication skills to support team goals and deliver quality work.

Accomplishments

Awarded Employee of the month at Federal Express for 3 executive quarters

Timeline

Customer Service Representative - Federal Express

2013.03 - Current

Georgia Southern University - Associate Degree, Accounting

Hephzibah High School - High School Diploma,