Shondia Pickens
Allegria Village
Southfield
13
years of professional experience
Customer service professional with experience supporting guests, patients, visitors, and staff in healthcare, hospitality, and front office settings. Skilled in answering inquiries, resolving concerns, scheduling appointments, maintaining accurate records, and communicating with patience and professionalism. Known for dependable service, attention to detail, and creating a welcoming experience for customers.
Work History
Front Desk Coordinator
1 Year 10 Months- Greet and assist residents, visitors, and staff with questions, appointments, and service requests.
- Answer inquiries, route calls, and provide clear information with patience and professionalism.
- Maintain accurate records, schedules, and follow-ups to support smooth front desk operations.
- Resolve routine concerns and coordinate with team members to deliver reliable customer service.
Environmental Services Tech
6 Years 11 Months- Responded courteously to patient, visitor, and staff requests in a busy healthcare environment.
- Maintained clean, safe, and welcoming areas to support a positive service experience.
- Restocked supplies, removed trash and linen, and completed room turnovers efficiently.
- Used clear communication, reliability, and attention to detail during daily interactions.
Environmental Services Tech
2 Years- Assisted patients, visitors, and staff with professionalism.
- Kept patient rooms, restrooms, and common areas clean and safe.
- Restocked supplies, removed trash and linen, and supported room turnover.
- Worked efficiently with strong communication and attention to detail.
Education
Associate Degree - Healthcare Administration
In Progress
High School Diploma
Skills
Customer Inquiries
Front Desk Support
Appointment Scheduling
Problem Resolution
Professional Communication
Accurate Recordkeeping
Patient & Guest Assistance
Administrative Support
Timeline
Front Desk Coordinator
Allegria Village
10.2024 - CurrentRead More
Environmental Services Tech
Sinai Grace Hospital
08.2015 - 07.2022Read More
Environmental Services Tech
Providence Hospital
08.2013 - 08.2015Read More
Penn Foster
High School Diploma
Read More
Oakland County Community College
Associate Degree from Healthcare Administration
Read More