Dynamic and detail-oriented professional with extensive experience at Palmer Moving Services, excelling in data entry and customer service. Proven ability to enhance operational efficiency through meticulous data management and strong problem-solving skills. Recognized for maintaining high customer satisfaction and training new staff to uphold service excellence.
Hi, I’m
Shondra Watson
Roseville,MI
Summary
Overview
15
years of professional experience
Work History
Palmer Moving ServicesWarren, MI
Data Entry Clerk
03.2011 - Current
Job overview
- Resolved customer inquiries through effective communication and problem-solving skills.
- Guided customers through moving logistics to enhance clarity and comprehension of service offerings.
- Adapted to changing customer needs, providing timely support and information as required.
- Collaborated with team members to streamline processes for improved efficiency in service delivery.
- Maintained accurate records of customer interactions and transactions using company CRM software.
- Provided feedback on service improvements based on customer interactions and experiences.
- Trained new staff on customer service protocols and best practices to enhance team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Palmer Moving ServicesWarren, MI
Dispatcher
03.2011 - Current
Job overview
- Optimized driver schedules to support timely deliveries, thereby improving overall operational flow.
- Monitored real-time traffic conditions to provide timely updates to team members.
- Utilized dispatch software to track shipments and manage customer inquiries effectively.
- Assisted in training new dispatchers on operational procedures and safety protocols.
- Managed communication between clients and drivers, ensuring clarity and satisfaction throughout service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Palmer Moving ServicesWarren, MI
Customer Service Representative
03.2011 - Current
Job overview
- Resolved customer inquiries through effective communication and problem-solving skills.
- Guided customers through moving logistics to enhance clarity and comprehension of service offerings.
- Adapted to changing customer needs, providing timely support and information as required.
- Collaborated with team members to streamline processes for improved efficiency in service delivery.
- Maintained accurate records of customer interactions and transactions using company CRM software.
- Provided feedback on service improvements based on customer interactions and experiences.
- Trained new staff on customer service protocols and best practices to enhance team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Roseville HighRoseville, MI
High School Diploma from General Studies
06-1997
University Overview
Skills
Data entry
Microsoft Word
Microsoft Excel
Attention to detail
Data accuracy
Accuracy and attention to detail
Time management
Fast typing speed
File management
Customer Service-oriented
Independent worker
Filing and data archiving
Data management
Problem-solving
Office administration
Maintains confidentiality
Strong problem solver
Data processing
Document scanning
Document processing
Administrative support
Professional and mature
Document preparation
Database management
Spreadsheet management
Work prioritization
Meticulous attention to detail
Mail handling
Timeline
Data Entry Clerk
Palmer Moving Services
03.2011 - Current
Dispatcher
Palmer Moving Services
03.2011 - Current
Customer Service Representative
Palmer Moving Services
03.2011 - Current
Roseville High
High School Diploma from General Studies