Shondra Wyatt
Houston,TX
Summary
Travel operations and customer service professional with experience in airline operations, schedule coordination, time-sensitive problem resolution, and traveler support. Skilled in coordinating logistics, communicating changes clearly, maintaining accurate records, and managing competing priorities in fast-paced environments. Brings a strong aviation foundation and transferable skills for corporate travel, including itinerary coordination, service recovery, policy compliance, and attention to detail. Eager to build on existing travel knowledge through Flight Centre Travel Group.
Overview
10
10
years of professional experience
Work History
Crew Coordinator
Avelo Airlines
Houston, TX
08.2024 - 09.2026
- Coordinated time-sensitive crew schedules and travel logistics, adjusted plans for operational changes, and communicated updates to affected personnel.
- Resolved disruptions, schedule conflicts, and last-minute changes by assessing options, prioritizing urgent needs, and coordinating with internal teams.
- Manage multiple requests simultaneously in a fast-paced environment, balancing accuracy, service quality, deadlines, and changing priorities.
- Maintain accurate scheduling records and documentation while following company procedures, operational requirements, and applicable aviation regulations.
- Provided responsive customer service to internal stakeholders and explained schedule options.
- Utilized Sabre GDS (Global Distribution System) to support fare calculations, itinerary management, and ticket issuance for travel arrangements.
Travel Operations Coordinator
SkyWest Airlines
Chicago, Illinois
04.2016 - 07.2024
- Coordinated itineraries, transportation details, schedule updates, and travel-related documentation to streamline travel and operational logistics.
- Communicated itinerary changes, delays, and revised arrangements to travelers and operational partners, helping reduce confusion and service interruptions.
- Reviewed travel details and records for completeness and accuracy, following established procedures and quality standards.
- Handled multiple urgent requests while maintaining professional communication, sound judgment, and a customer-focused approach.
- Resolved travel-related issues in collaboration with cross-functional teams, ensuring timely and reliable support.
Education
Bachelor of Arts - Business Administration
Georgia Southern University
Statesboro, GASkills
- Sabre GDS
- Airfare Pricing and Calculation
- Airline Ticket Issuance
- Passenger Name Record (PNR) Management
- Itinerary Management
- Ticket Exchanges and Reissuance
- International Travel Reservations
- Contract Airfare Management
- Fare Rules and Restrictions
- Corporate Travel Management
- Reservation Quality Control
- Travel Disruption Resolution
- Global Travel Logistics
- Client Relationship Management
- Travel Policy Compliance
- Booking System Troubleshooting
ADDITIONAL QUALIFICATIONS
- Proficient in Sabre GDS for fare calculations, itinerary management, and airline ticket issuance.
- Experienced in domestic and international reservations, ticket exchanges, rebooking, and complex itinerary changes.
- Knowledgeable in airline fare rules, contract airfares, ticketing procedures, and Passenger Name Records (PNRs).
- Skilled in managing time-sensitive travel requests while maintaining booking accuracy and quality standards.
- Experienced in resolving travel disruptions, communicating itinerary changes, and providing consultative customer service.
- Strong technical aptitude, attention to detail, and ability to learn new booking systems and travel technologies.
Timeline
Crew Coordinator
Avelo Airlines
08.2024 - 09.2026
Travel Operations Coordinator
SkyWest Airlines
04.2016 - 07.2024
Bachelor of Arts - Business Administration
Georgia Southern University