SHONDRA JOI BROYLES
Columbus,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wells Fargo
COLUMBUS, OHIO
01.2014 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Resolved any complaints or issues over phone with 100customers daily.
Customer Service Representative
NCO FINANCIAL
DUBLIN, OHIO
03.2006 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
- Surpassed sales goals through implementation of effective marketing strategies.
Education
High School Diploma -
MCKINLEY SR HIGH
Canton, OH06.1995
Skills
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Cash Register Operations
- Call Transfers
- Inbound and Outbound Calling
- Auto Dialers
- Customer Inquiry Response
- Credit Card Payment Processing
- Answering Customer Questions
Timeline
Customer Service Representative
Wells Fargo
01.2014 - 04.2018
Customer Service Representative
NCO FINANCIAL
03.2006 - 11.2013
High School Diploma -
MCKINLEY SR HIGH
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