Shonekqa Green
Milwaukee
Summary
Dynamic emergency operator with extensive experience at the City of Milwaukee, excelling in emergency response handling and resource management. Proven ability to lead teams and enhance communication efficiency, ensuring optimal service delivery. Skilled in computer-aided dispatch systems and adept at problem-solving in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Emergency Operator III
City of Milwaukee
Milwaukee
07.2023 - Current
- Receive, prioritize, document, and handle calls for 911 emergency and non-emergency calls for assistance from the public and law enforcement personnel.
- Update information as received, entering it into the Computer Aided Dispatch System (CAD).
- Refer callers to other agencies according to the needs expressed and/or information required by callers.
- Determine the significance of requests for service and assign an appropriate level of police resources.
- Work collaboratively with district supervisors to monitor and control the response of police personnel to calls for police service or emergency situations.
- Operate, enter, and retrieve information using the CAD and Department forms.
- Respond promptly and effectively to requests received by radio from officers and/or supervisors for personnel, equipment, or other stated needs.
- Monitor the status of units, which are out of service and take appropriate action.
- Report non-compliance by police personnel with prescribed rules, operating procedures, or FCC regulations to supervisory officers.
- Receive and process emergency and non-emergency calls for service received through the enhanced 9-1-1 system and other means.
- Contact callers who may be receiving a delayed response to their service request, to determine whether to dispatch police personnel or whether an alternative response is appropriate.
- Perform all duties consistent with Department policy.
Diesel Mechanic
Waste Management
Hartland
07.2021 - 05.2023
- Performs repairs and assigned preventive maintenance services.
- Performs inspection, diagnosis, and repair of electrical, hydraulic, suspension, air brake systems on vehicles and equipment.
- Utilizes vehicle computer electronics systems to interpret failure modes to initiate or assign repairs.
- Performs all work within Standard Repair Times (SRTs).
- Performs service calls for emergency breakdowns.
- Conducts safety checks on vehicles.
- Completes required paperwork utilizing fleet maintenance software program associated with repairing vehicles, documenting parts usage, and accounting for repair times.
- Review, complete or assigns repairs identified on (DVIR'S) Driver Vehicle Inspection Reports.
Wheeled Vehicle Mechanic
U.S. Army
Sussex
01.2018 - 03.2022
- Service automotive electrical systems, and charging systems.
- Supervise and train newer soldiers on performing preventive maintenance on select armored vehicles.
- Inspect, service, maintain, repair, adjust and test wheeled vehicles and material handling equipment systems, sub-systems, and components.
- Utilized maintenance support device (MSD) throughout all levels of maintenance to test and diagnose highly complex communication, other electronic commodity equipment, launchers, and other vehicles.
- Perform wheeled vehicle recovery operations.
Emergency Operator II
City of Milwaukee
Milwaukee
07.2017 - 07.2021
- Receive, prioritize, document, and handle calls for 911 emergency and non-emergency calls for assistance from the public and law enforcement personnel.
- Update information as received, entering it into the Computer Aided Dispatch System (CAD).
- Refer callers to other agencies according to the needs expressed and/or information required by callers.
- Determine the significance of requests for service and assign an appropriate level of police resources.
- Work collaboratively with district supervisors to monitor and control the response of police personnel to calls for police service or emergency situations.
- Operate, enter, and retrieve information using the CAD and Department forms.
- Respond promptly and effectively to requests received by radio from officers and/or supervisors for personnel, equipment, or other stated needs.
- Monitor the status of units, which are out of service and take appropriate action.
- Report non-compliance by police personnel with prescribed rules, operating procedures, or FCC regulations to supervisory officers.
- Receive and process emergency and non-emergency calls for service received through the enhanced 9-1-1 system and other means.
- Contact callers who may be receiving a delayed response to their service request, to determine whether to dispatch police personnel or whether an alternative response is appropriate.
- Perform all duties consistent with Department policy.
Shift Supervisor
Meijer
Pleasant Prairie
08.2013 - 07.2017
- Train new hires for shift duties.
- Protect assets of the company and prevent financial loss, product loss, and internal thief.
- Respond to emergencies, and assist the local police department and fire department when on site.
- Conduct fire drills and emergency evacuations monthly.
- Reviewed CCTV for internal investigations.
- Inspected semi-trucks and trailers upon entering and exciting company property.
Education
Chicago, il -
William Rainey Harper
Chicago, il06.2008
Bachelor of Science - Information Science And Technology
University of Wisconsin, Milwaukee
Milwaukee, WIAssociate of Science - Psychology
College of Lake County
Grayslake, ilGrayslake, il
Skills
- Customer service and support
- Computer literacy
- Communication skills
- Microsoft Office proficiency
- Leadership and management
- Automotive diagnostics and repair
- Hand tools operation
- Mechanical expertise
- Documentation analysis
- Computer-aided dispatch systems
- Emergency response handling
- Resource management
- Communication equipment usage
- Problem-solving techniques
- Team collaboration strategies
- Information security practices
Timeline
Emergency Operator III
City of Milwaukee
07.2023 - Current
Diesel Mechanic
Waste Management
07.2021 - 05.2023
Wheeled Vehicle Mechanic
U.S. Army
01.2018 - 03.2022
Emergency Operator II
City of Milwaukee
07.2017 - 07.2021
Shift Supervisor
Meijer
08.2013 - 07.2017
Chicago, il -
William Rainey Harper
Bachelor of Science - Information Science And Technology
University of Wisconsin, Milwaukee
Associate of Science - Psychology
College of Lake County
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