Shonetrice Green
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Important To Me
Results-driven professional with extensive experience in customer service and training development. Skilled in active listening and conflict resolution, contributing to improved customer loyalty and efficient issue resolution.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dynamic individual with hands-on experience in teaching and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level behavioral technician position. Ready to help team achieve company goals.
Work History
Customer Service Representative
3 Years 6 Months- Resolved customer inquiries through phone, email, and chat to ensure satisfaction and loyalty.
- Assisted in training new representatives on procedures and best practices for customer interactions.
- Coordinated with technical support teams to address and resolve customer issues efficiently.
- Processed billing inquiries and account changes while maintaining accuracy and compliance with company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Packing, Shipping, and Receiving Assembler
7 Months- Operated packing machinery to prepare products for shipment.
- Coordinated shipping schedules to ensure timely delivery of orders.
- Inspected incoming materials for quality and accuracy prior to distribution.
- Developed efficient workflows to streamline packing and receiving processes.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Maximized warehouse space utilization, reorganizing storage areas for optimal product accessibility.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Assembly Line Production Worker
3 Years 4 Months- Operated assembly line machinery to ensure efficient production flow.
- Assembled seating components with attention to quality and safety standards.
- Collaborated with team members to meet daily production targets consistently.
- Conducted quality inspections on finished products to maintain high standards.
- Trained new employees on proper assembly techniques and safety protocols.
Education
High School Diploma
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- De-escalation techniques
- Technical support
- Recordkeeping strengths
- Reading comprehension
- Conflict mediation
- Training development aptitude
- Receiving support