Shonna McFadon

• Managed correspondence and communication, ensuring timely distribution of information.
• Assisted in scheduling appointments and meetings, optimizing daily operations.
• Maintained filing systems, enhancing document retrieval efficiency.
• Processed incoming and outgoing mail, adhering to USPS protocols and guidelines.
• Supported administrative tasks, contributing to overall office productivity.
• Coordinated with team members to streamline workflow processes and improve service delivery.
• Developed and maintained accurate records, ensuring compliance with USPS standards.
• Responded to customer inquiries, providing information and resolving issues effectively.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

• Assisted patients with insurance inquiries and claims processing.
• Navigated billing software to ensure accurate claim submissions.
• Coordinated efforts with healthcare providers to identify and rectify payment discrepancies, promoting operational efficiency. Also did transcribing for some of the doctors in the hospital.
• Educated patients on coverage options and financial responsibilities.
• Coordinated closely with clinical staff to ensure proper coding was utilized on claims submissions, reducing denial rates due to coding errors.

• Entered patient data into electronic health records accurately and efficiently.
• Assisted healthcare professionals by verifying and updating patient information.
• Maintained confidentiality of sensitive medical information in compliance with HIPAA regulations.
• Collaborated with team members to improve data entry processes and reduce errors.

Was required to take a lot of anatomy & medical terminology classes