Shonnae Moore

• Educated customers on membership services and benefits of AAA Auto Club Group.
• Resolved member complaints through effective communication and problem-solving skills.
• Maintained up-to-date knowledge of AAA products, services, and market trends.
• Collaborated with team members to enhance customer service processes and workflows.
• Utilized CRM software to track member interactions and manage service requests effectively.
• Conducted follow-up calls to ensure customer satisfaction and address additional needs.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Identified areas of improvement in customer service processes and suggested changes accordingly.

• Managed patient check-in and check-out processes at a senior care facility.
• Scheduled appointments and coordinated patient care with healthcare providers.
• Maintained accurate patient records using electronic health record systems.

record of maintaining patient comfort and safety while adhering to strict protocols. Strong communication

skills, ability to work both independently and collaboratively with healthcare teams, to ensure efficient

patient care. Committed to continuous learning and staying up-to-date with the latest techniques and

advancements in the field.

• Collected blood samples from patients using proper techniques and equipment.
• Maintained accurate records of patient information and sample collections.
• Ensured compliance with safety regulations and infection control protocols.
• Collaborated with medical staff to coordinate patient care and scheduling.
• Provided education to patients regarding procedures and aftercare instructions.
• Verified patient information prior to specimen collection.
• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
• Collected specimens from pediatric, adult, geriatric, and special needs patients.
• Performed venipuncture and other blood collection procedures according to established standards.
• Provided excellent customer service while interacting with patients.
• Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
• Maintained fully-stocked phlebotomy cart, carrier and station.