Shonta Washington
Richmond,VA
Summary
Dynamic retail professional with a proven track record at Shoe Show, excelling in store operations management and customer engagement. Skilled in problem-solving and team management, I successfully implemented visual merchandising strategies that enhanced customer satisfaction and optimized inventory levels, driving sales performance and fostering a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Shoe Show
02.2016 - 05.2018
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Assisted in training and mentoring new staff, fostering a collaborative team environment.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Analyzed sales data to identify trends and optimize inventory levels for peak performance.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction.
Team Leader
McDonald's
01.2011 - 01.2016
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored team members on operational procedures and customer interaction techniques.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
High School Diploma -
Henrico High Sxhool
Richmond, VASkills
- Store operations management
- Delegation of responsibilities
- Problem-solving
- Customer experience
- Customer service and engagement
- Customer relations
- Time management
- Team management
- Issue resolution
Timeline
Assistant Store Manager
Shoe Show
02.2016 - 05.2018
Team Leader
McDonald's
01.2011 - 01.2016
High School Diploma -
Henrico High Sxhool