Shontae Morrisey
Raeford,NC
Summary
Dynamic Shift Manager at McDonald's Restaurant with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and effective decision-making, I successfully implemented programs that boosted engagement and optimized inventory management, reducing waste by 20%. Committed to safety compliance and fostering a collaborative work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Restaurant
04.2022 - Current
- Supervised daily operations, ensuring compliance with safety and health standards.
- Trained team members on customer service techniques and operational procedures.
- Managed inventory levels, optimizing stock to minimize waste and ensure availability.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Coordinated staff schedules, improving workforce efficiency during peak hours.
- Implemented training programs that increased employee performance and engagement.
- Analyzed sales data to identify trends, driving promotions and product placement strategies.
- Led team meetings to communicate objectives and encourage collaboration among staff.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
Hoke County High
Raeford, NCSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Safety compliance
- Equipment troubleshooting
- Team building
- Compliance
- Reporting and documenting
- Shift checklists
- Shift leadership
- Customer service
Certification
Serve Safe
Quality Shift Leader
Timeline
Shift Manager
McDonald's Restaurant
04.2022 - Current
High School Diploma -
Hoke County High