Summary
Overview
Work History
Education
Skills
Quote
Timeline
Volunteer
Shonte Williams

Shonte Williams

Customer Service
Cahokia Heights ,IL

Summary

Adept at enhancing customer satisfaction and streamlining delivery processes, I leveraged problem-solving skills and a commitment to excellence at Amazon to exceed fulfillment expectations. As a dedicated team player with a valid driver's license, I consistently improved operational efficiency and customer loyalty through meticulous service and effective time management.

Overview

8
8
years of professional experience

Work History

Food Delivery Driver

Walmart Spark Delivery
03.2023 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

    • Fulfillment Associate

    Amazon
    11.2023 - 07.2024
    • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
    • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
    • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
    • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
    • Collaborated with team members to optimize workflows and improve overall operational performance.
    • Reduced product damage rates through proper handling, storage, and packaging procedures.
    • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.

    Delivery Driver

    Uber Eats
    02.2022 - 03.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

    • Distribution Associate

    Fedex Supply Chain Distribution System
    09.2020 - 02.2022
  • Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
  • Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.

    • Customer Support Executive

    Arise Platform
    10.2019 - 09.2020
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.

    • Unemployed

    Unemployed
    05.2019 - 10.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

    • Manufacturing Associate

    General Motors Co
    11.2018 - 05.2019
  • Made sure that products were produced on time and are of good quality.
  • Organized work to meet demanding production goals.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.

    • School Bus Driver

    Illinois Central Bus Co.
    02.2017 - 10.2018
    • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
    • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
    • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
    • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
    • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
    • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
    • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.

    Education

    Diploma - General Studies

    Belleville West Township High School
    Belleville, IL
    06.2007

    Skills

    • Problem-Solving
    • Customer Service
    • Quick Learner
    • Hardworking and Responsible
    • Time Management
    • Safe Driving
    • Dedicated Team Player
    • Valid Driver's License

    Quote

    There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
    Tony Robbins

    Timeline

    Fulfillment Associate

    Amazon
    11.2023 - 07.2024

    Food Delivery Driver

    Walmart Spark Delivery
    03.2023 - Current

    Delivery Driver

    Uber Eats
    02.2022 - 03.2023

    Distribution Associate

    Fedex Supply Chain Distribution System
    09.2020 - 02.2022

    Customer Support Executive

    Arise Platform
    10.2019 - 09.2020

    Unemployed

    Unemployed
    05.2019 - 10.2019

    Manufacturing Associate

    General Motors Co
    11.2018 - 05.2019

    School Bus Driver

    Illinois Central Bus Co.
    02.2017 - 10.2018

    Diploma - General Studies

    Belleville West Township High School

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    Shonte WilliamsCustomer Service