Shonte’ Cooper
St. Louis,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Shared Service Coordinator
Enterprise Holdings, LLC
03.2021 - 02.2024
- Assist Enterprise Car Sales dealerships statewide, throughout the funding process for the car sales
- Send out weekly sales reports
- Assist with lienholder and customer refunds
- Assisted with delinquent customers account and helped bring
- Conducted outbound calls to negotiate customers payments and updated customer information
- Provide customer service via email, phone, and chat.
Appointment Setter
Timeshare Selling Team
11.2019 - 02.2021
- Assisted customers with delinquent accounts to bring account current
- Assisted with getting customers out of their timeshare
- Conducted outbound calls to update customers information, and negotiated payment plans
Education
BACHELORS IN SOCIAL WORK - Social Work
UNIVERSITY OF CENTRAL MISSOURI
01.2016
Skills
- Customer Service
- Microsoft Office
- Data Entry
- Collections
- Customer Satisfaction
Timeline
Shared Service Coordinator
Enterprise Holdings, LLC
03.2021 - 02.2024
Appointment Setter
Timeshare Selling Team
11.2019 - 02.2021
BACHELORS IN SOCIAL WORK - Social Work
UNIVERSITY OF CENTRAL MISSOURI