Shonte Smith
Swainsboro,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Account Manager
ADT Security
Boca Raton, FL
09.2023 - Current
- Maintained accurate records of all customer interactions in the CRM system.
- Monitored competitor activities in order to stay ahead of the competition.
- Resolved customer complaints in a timely manner.
- Addressed customer questions and concerns regarding products and services.
- De-escalated customer interactions by providing alternative solutions to issues.
- Identified customer needs by asking questions and advising on best solutions.
Event Planner
Self-employed
Warner Robins
04.2014 - Current
- Handled client questions and concerns via different communication channels to deliver exceptional customer service
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities
- Created travel itineraries and made adjustments to meet client specifications
- Pursued continuing education and training to stay up to date with new trends and techniques.
Tier 1 Advisor
Nelnet Student Loan Services
Lincoln, NE
01.2022 - 02.2023
- Consulted with borrowers regarding needs and addressed concerns
- Received and posted payments to loan accounts
- Updated client account information and records in company databases.
Customer Service Associate
Amazon
Seattle, WA
05.2020 - 01.2021
- Addressed inquiries, resolved customer issues and managed customer relations
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Retail Manager
SmartStyle
Warner Robins, GA
07.2017 - 02.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
Customer Service Representative
GEICO
Macon, GA
03.2016 - 03.2017
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) -
Ogeechee Technical College
Statesboro, GASkills
- Upselling Products and Services
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Call Centers
- Customer Service
- Client Relationship Management
- Account Management
Timeline
Account Manager
ADT Security
09.2023 - Current
Tier 1 Advisor
Nelnet Student Loan Services
01.2022 - 02.2023
Customer Service Associate
Amazon
05.2020 - 01.2021
Retail Manager
SmartStyle
07.2017 - 02.2019
Customer Service Representative
GEICO
03.2016 - 03.2017
Event Planner
Self-employed
04.2014 - Current
Some College (No Degree) -
Ogeechee Technical College
Similar Profiles
Michael KuhlMichael Kuhl
ADT Solutions Advisor at ADT Security Services, ADT CorporateADT Solutions Advisor at ADT Security Services, ADT Corporate
Devon MusserDevon Musser
Security Technician at ADT SecuritySecurity Technician at ADT Security
Ruth De La RosaRuth De La Rosa
Collections Agent/ Bilingual CSR at ADT SecurityCollections Agent/ Bilingual CSR at ADT Security
YOVONNI LEEYOVONNI LEE
Technical Support Representative at ADT SecurityTechnical Support Representative at ADT Security
Melanie PurcellMelanie Purcell
ED Tech at Emanuel Medical Center Emergency RoomED Tech at Emanuel Medical Center Emergency Room