Shontel Pettigrew
Houston,TX
Summary
Dynamic professional with extensive experience in emergency management and crisis response at Michael E. DeBakey VA Medical Center. Proven ability to lead multi-agency collaborations and manage complex case evaluations. Skilled in data reporting and analysis, while demonstrating exceptional problem-solving and communication skills to enhance client outcomes and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician II-PRN
Michael E. DeBakey VA Medical Center
Houston, TX
01.2025 - Current
- Follows procedures for patient identification, sample procurement, and specimen labeling
- Performs routine venipuncture specimen collections from patients
- Follows laboratory procedures for collecting specimens in the appropriate container
- Controls the physical condition of samples and responds to time factors to ensure that the physiologic state of the specimen is maintained
- Provides education to patients for proper collection techniques
- Prepares samples for testing to include labeling, centrifugation, decanting and aliquoting, etc.
- Maintains adequate supplies for all phlebotomy and specimen procurement procedures
- Answers incoming calls for the laboratory service - finding and relaying accurate information or referring the caller to technical personnel
- Performs standard diagnostic tests/procedures such as bleeding time, occult blood, urine dipstick, pregnancy test, fingerstick glucose
- Performs sterilization on the autoclave, and cleans glassware and other reusable items
- Identifies and appropriately responds to adverse reactions such as fainting, nausea, vomiting, convulsions, and arrests
- Perform other related duties as assigned
Rapid Re-Housing Case Manager
Department of Human Services
Washington, Remote
01.2015 - Current
- Manage client cases for emergency shelter programs, ensuring compliance with safety and health standards.
- Address and resolve client grievances with timely follow-up and thorough documentation.
- Conduct assessments and case evaluations, collaborating with case managers and healthcare providers to support those in crisis.
- Develop housing stability plans and provide ongoing assistance to facilitate clients' transition from homelessness to permanent housing, including housing searches and landlord-tenant mediation.
Phlebotomist II / Lab Technician
Quest Diagnostics
Houston, TX
01.2023 - 01.2025
- Collected specimens adhering to established protocols, including drug screens, biometric screenings, and insurance exams.
- Administered oral solutions following standardized training guidelines.
- Researched and verified test orders using lab technology systems and client contact methods.
- Accurately entered data and billing information, ensuring compliance with corporate policies.
- Processed specimens by labeling, centrifuging, aliquoting, freezing, and preparing for transport according to test requirements.
- Performed non-patient facing duties such as inventory management, sanitizing, and handling communications.
- Assisted with the compilation and submission of departmental statistics and data.
- Conducted analytical tests under supervision, adhering to SOPs and quality control standards.
- Maintained laboratory equipment and areas in compliance with safety and sanitation regulations.
- Participated in training programs and ensured adherence to CLIA, HIPAA, and OSHA requirements.
Deputy Shelter Manager
Innovative Emergency Management
Washington, DC
01.2023 - 01.2024
- Trained, and supervised shelter staff and volunteers, conducting performance evaluations and implementing disciplinary actions when necessary.
- Oversaw daily operations to ensure the shelter remained clean, safe, and efficiently managed, coordinating client services and maintaining facility security.
- Managed client intake, assessments, and case plan development, facilitating access to high-quality, trauma-informed services and resources.
- Maintained accurate client records and ensured compliance with grant requirements and reporting standards.
- Built and maintained relationships with community partners to expand housing and service options, collaborating with other managers and staff to achieve program goals.
- Exercised discretion and independent judgment to de-escalate potential conflicts and respond to emergency situations effectively.
- Conducted regular facility walkthroughs, managed inventory of supplies and donations, and oversaw cleaning schedules and grounds maintenance.
Emergency Operations Center (EOC) Liaison
Innovative Emergency Management
Washington, DC
01.2021 - 01.2022
- Acted as the primary liaison for external agencies and internal Emergency Operations Center (EOC) sections.
- Coordinated the acquisition and movement of essential resources, including personnel, equipment, and supplies, during emergencies.
- Facilitated effective communication and logistics between the EOC and various vendors, agencies, and the Finance/Administration section.
- Managed logistics requests, ensuring timely and efficient fulfillment of EOC resource needs.
- Coordinated transportation and lodging arrangements for emergency personnel and equipment.
- Ensured accurate completion and maintenance of all required documentation related to resource management and logistics.
Shelter Manager
NU West Group
San Diego, CA
01.2019 - 01.2022
- Managed the daily operations of an emergency shelter to ensure a safe and supportive environment for residents.
- Supervised staff and managed client intake and case management processes.
- Oversaw facility maintenance and ensured cleanliness and safety protocols were followed.
- Handled administrative duties, including record-keeping, budget monitoring, and ensuring grant compliance.
- Demonstrated leadership and problem-solving skills to manage staff effectively and de-escalate conflicts.
- Assisted clients in achieving stability and transitioning to more permanent housing solutions.
Education
High School Diploma -
Coolidge High School
WashingtonSkills
- Emergency management and crisis response
- Case management and grievance resolution
- Shelter operations and logistics
- Multi-agency collaboration
- Incident management (NIMS, WebEOC)
- Situational awareness and operational planning
- Data reporting and analysis
Certification
- IS-100, FEMA Emergency Management Institute (EMI)
- IS-200, FEMA Emergency Management Institute (EMI)
- IS-700, FEMA Emergency Management Institute (EMI)
- IS-800, FEMA Emergency Management Institute (EMI)
- IS-1000, FEMA Emergency Management Institute (EMI)
- National Certified IV Tech, 2024
- National Certified Phlebotomist, 2024
- BLS Certification, 2024
Timeline
Phlebotomy Technician II-PRN
Michael E. DeBakey VA Medical Center
01.2025 - Current
Phlebotomist II / Lab Technician
Quest Diagnostics
01.2023 - 01.2025
Deputy Shelter Manager
Innovative Emergency Management
01.2023 - 01.2024
Emergency Operations Center (EOC) Liaison
Innovative Emergency Management
01.2021 - 01.2022
Shelter Manager
NU West Group
01.2019 - 01.2022
Rapid Re-Housing Case Manager
Department of Human Services
01.2015 - Current
High School Diploma -
Coolidge High School