Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Shontele Carter

Detroit,MI

Summary

Over twenty three years of customer service experience , Cash Management , and quickly learning microprocessors firmware

Overview

10
10
years of professional experience

Work History

Service coordinator

Meijer
MI, USA
09.2020 - 06.2024
  • Coordinated service operations to enhance customer satisfaction and streamline workflows.
  • Developed training materials and conducted sessions for new team members, improving onboarding efficiency.
  • Managed scheduling of staff resources to ensure optimal coverage during peak hours.
  • Implemented process improvements that
  • increased operational effectiveness and reduced service delays.

Building Maintenance

PBM Resources
Wixom, MI, USA
09.2018 - 11.2020
  • Stayed current with industry trends and developments in building maintenance methodologies by attending workshops, conferences, and training sessions as necessary.
  • Streamlined work order processes for increased efficiency in addressing building maintenance .
  • Reduced building maintenance costs through proactive equipment monitoring and preventative maintenance tasks.

Custodian/ Subcontractor

MR. Scrub
OakPark, MI, USA
03.2016 - 08.2019
  • Maintained cleanliness and organization of facilities to ensure safe environments.
  • Operated cleaning equipment and tools efficiently for optimal results.
  • Inspected premises regularly to identify maintenance needs and report issues.
  • Trained new custodial staff on best practices and safety protocols.

Cashier

Citi Trends
Detroit, MI, USA
10.2014 - 06.2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Provided exceptional customer service, resolving inquiries and complaints effectively.
  • Assisted in inventory management through stock organization and product placement.

Education

High school diploma -

Frank Cody
Detroit, MI
06.1998

Skills

  • Customer Service
  • Cash Management

Awards

  • Employee of the Month
  • White Glove Contest

Timeline

Service coordinator

Meijer
09.2020 - 06.2024

Building Maintenance

PBM Resources
09.2018 - 11.2020

Custodian/ Subcontractor

MR. Scrub
03.2016 - 08.2019

Cashier

Citi Trends
10.2014 - 06.2016

High school diploma -

Frank Cody
Shontele Carter