Shontell Greene
Blue Island ,Illinois
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Emergency Medical Technician
Advocate Christ Medical Center
Oak Lawn, IL
02.2025 - Current
- Administered emergency medical care and performed life-saving interventions in high-pressure situations.
- Collaborated with healthcare teams to assess patient needs and coordinate effective treatment plans.
- Operated advanced medical equipment, ensuring accurate monitoring of vital signs during transport.
- Educated patients and families on emergency procedures and post-care instructions for optimal recovery.
Medical Assistant
Skin Md Dermatology & Skin Enhancement Center
Orland Park, IL
10.2023 - 01.2024
- Assisted in patient intake and triage, ensuring accurate medical history documentation.
- Supported dermatology procedures by preparing treatment rooms and sterilizing instruments.
- Administered prescribed medications and performed allergy tests under physician supervision.
- Educated patients on skincare regimens and post-treatment care protocols.
- Trained new staff on office procedures and patient care standards, enhancing team efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Online Grocery Associate
Walmart
Orland Park, Illinois, United States
07.2020 - 06.2021
- Fulfilled orders for 300+ consumers daily.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Completed pickup and shopping orders for customers.
Fulfillment Associate
Macy's
Orland Park, IL
11.2019 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained accurate cash drawer while balancing end-of-shift reports.
- Implemented improvements in checkout procedures to enhance efficiency.
- Operated warehouse equipment to efficiently pick and pack customer orders.
- Ensured accurate inventory counts through regular audits and reconciliations.
- Collaborated with team members to streamline fulfillment processes and improve efficiency.
Customer Service Representative
Macy's
Orland Park, Illinois, United States
10.2018 - 01.2019
- Handled high-volume transactions while maintaining attention to detail during peak hours.
- Responded to customer requests for products, services, and company information.
- Processed transactions efficiently using POS systems, ensuring accuracy and speed.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Waitress
Chilli's
Chicago Ridge, Illinois, United States
10.2017 - 07.2018
- Provided customer service of great quality.
- Stock up on ice, napkins, and straws.
- Take food orders and relay them to kitchen or service counters.
- Remove trays and stack dishes for post-meal cleanup.
- Total checks, present to clients, and receive payment.
Sales Associate
Kohl's
Crestwood, Illinois, United States
08.2016 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Manage and organize sales of manufactured goods, services, commodities, real estate, and other items.
- Conducted credit card transaction through POS system.
Education
Bachelor of Science - Nursing
Lewis University
Romeoville, IL05.2026
Medical Assistant -
Midwestern Career College
Chicago, Illinois, United States01.2020
High School Diploma - undefined
Dwight D. Eisenhower
Blue Island, Illinois, United States08.2015
Skills
Assisted customers with inquiries to enhance service quality
Supported customer satisfaction through attentive communication
Demonstrated reliability and punctuality in all tasks
Displayed patience and composure in challenging situations
Managed cash transactions accurately and securely
Oversaw cash management to ensure operational efficiency
Operated point-of-sale systems to facilitate transactions
Certification
- Caridopulmonary Resuscitation (CPR)
- December 2019 to Present
Languages
English
Timeline
Emergency Medical Technician
Advocate Christ Medical Center
02.2025 - Current
Medical Assistant
Skin Md Dermatology & Skin Enhancement Center
10.2023 - 01.2024
Online Grocery Associate
Walmart
07.2020 - 06.2021
Fulfillment Associate
Macy's
11.2019 - 06.2020
Customer Service Representative
Macy's
10.2018 - 01.2019
Waitress
Chilli's
10.2017 - 07.2018
Sales Associate
Kohl's
08.2016 - 01.2018
High School Diploma - undefined
Dwight D. Eisenhower
Bachelor of Science - Nursing
Lewis University
Medical Assistant -
Midwestern Career College