SHONTERRIA GLOVER
Milwaukee,WI
Summary
Highly motivated individual, eager to utilize time management and organizational skills across diverse settings. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Committed to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Sportsbook Server
Potawatomi Hotel & Casino
Milwaukee , WI
04.2024 - Current
- Took food and alcohol orders in a fast-paced environment, while serving guests in a timely fashion.
- Periodically checked on guests to make sure everything is going well with their meal, and completed orders.
- Assisted the kitchen staff as needed to maintain the highest level of food quality, presentation, and timing to optimize guests' dining experience.
Concessions Stand Manager
Levy Restaurants
Milwaukee , WI
02.2018 - Current
- Trains staff on standard policies and procedures, guest service techniques, and communication skills.
- Performs opening and closing duties, such as restocking and cleaning workstations, at the end of each shift.
- Conducts daily inventory checks to track stock levels and reorder as necessary.
- Provided customer service by taking orders, preparing food items, and operating point-of-sale systems.
Operations Supervisor
DoorDash
Wauwatosa , WI
07.2019 - 03.2021
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Implemented project management techniques to overcome obstacles and increase team productivity
- Analyzed department metrics and performance and reported findings to management
Education
High School Diploma -
James Madison Academic Campus
Milwaukee, WI06-2013
Skills
- Dependable and Cooperative
- Inventory Control
- Teamwork & Collaboration
- Customer Satisfaction
- Shift Management
- Time Management
- Quality Control
- Serv Safe Certified
Timeline
Sportsbook Server
Potawatomi Hotel & Casino
04.2024 - Current
Operations Supervisor
DoorDash
07.2019 - 03.2021
Concessions Stand Manager
Levy Restaurants
02.2018 - Current
High School Diploma -
James Madison Academic Campus
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