Summary
Overview
Work History
Education
Skills
jani williams
shanue bakewell
Derrionta
References
Timeline
Generic

Shonteyan Clark

New Orleans,LA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Cashier Trainer

Buffalo Wild Wings
New Orleans , LA
03.2024 - Current
  • Instructed cashiers on proper procedures for handling money and credit card transactions.
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Provided feedback to cashiers on their performance, both verbally and through written evaluations.
  • Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
  • Reviewed sales reports to identify areas of improvement in customer service or operational processes.
  • Conducted regular audits of cash registers to ensure accuracy of transactions.

Customer Service Associate

Home Depot
Grenta, LA
03.2023 - 01.2024
  • Greeted customers and identified their needs.
  • Resolved customer inquiries in a timely manner.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Followed up with customers after purchase to ensure satisfaction.
  • Answered phone calls from customers promptly and courteously.
  • Compiled daily sales reports for management review.

CCA

USPS
New Orleans, LA
04.2021 - 06.2022
  • Sorted mail to be delivered according to route and customer address.
  • Scanned packages for delivery tracking.
  • Delivered packages and letters to residential customers.
  • Collected signatures from recipients of registered mail items.
  • Operated a vehicle in accordance with safety regulations.
  • Maintained records of all deliveries made during the day.
  • Informed customers of package arrival or delays when necessary.

Patient Care Technician

Tulane Medical Center
New Orleans, LA
04.2020 - 01.2021
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Provided direct patient care and assistance to healthcare team members.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.

Computer Monitor Techician

Orleans Parish Sheriff's Office
New Orleans, LA
02.2019 - 03.2020
  • Monitored the performance of systems and identified issues for resolution.
  • Analyzed log files from servers and applications to detect potential security threats or anomalies.
  • Developed contingency plans in case of emergency situations involving monitored systems.

Hotel Front Desk Receptionist

Target Lodging
Midland, TX
08.2018 - 01.2020
  • Greeted guests upon arrival, answered inquiries and provided information about hotel services.
  • Checked in guests using established procedures, verified guest identification and credit card information.
  • Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
  • Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.

Security Officer

Vigilante security
New Orleans, LA
03.2019 - 11.2019
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Education

High School Diploma -

Landrywalker Highschool
New Orleans, LA
05-2015

Some College (No Degree) - Veterinary Science

Delgado Community College
New Orleans, LA

Skills

  • Regulatory Compliance
  • Customer Support
  • MS Office proficiency
  • Inbound and Outbound Calling
  • Clerical Support
  • Point of sale systems
  • Team Collaboration
  • Appointment Scheduling
  • Product Knowledge
  • Guest Services
  • Complaint Handling
  • Hospitality and accommodation
  • Customer Service
  • Sales closing
  • CRM Software
  • Stock replenishment
  • Inventory Control
  • Problem Resolution
  • Software troubleshooting
  • Refunds processing
  • Refunds and exchanges
  • Complaint escalation
  • Customer Complaint Resolution
  • Support case resolution

jani williams

  • 504-326-0704

shanue bakewell

  • 504-575-4293

Derrionta

  • 504-541-3687

References

References available upon request.

Timeline

Cashier Trainer

Buffalo Wild Wings
03.2024 - Current

Customer Service Associate

Home Depot
03.2023 - 01.2024

CCA

USPS
04.2021 - 06.2022

Patient Care Technician

Tulane Medical Center
04.2020 - 01.2021

Security Officer

Vigilante security
03.2019 - 11.2019

Computer Monitor Techician

Orleans Parish Sheriff's Office
02.2019 - 03.2020

Hotel Front Desk Receptionist

Target Lodging
08.2018 - 01.2020

High School Diploma -

Landrywalker Highschool

Some College (No Degree) - Veterinary Science

Delgado Community College

Similar Profiles

CREATE PROFILE
Shonteyan Clark