Summary
Overview
Work History
Education
Skills
Timeline
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Shontierra Merriweather

Michigan City,IN

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2
2
years of professional experience

Work History

Manager/Shift Leader

URB cannabis
New Buffalo, MI
12.2023 - 07.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.

Cashier

Walmart
La Porte, IN
01.2023 - 11.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Machine Operator

Albanese Confectionery Group
Merrillville, IN
02.2022 - 01.2023
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Monitor the feed and speed of machines during the machining process.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Record production information such as quantities produced and materials used on daily logs.

Education

High School Diploma -

Michigan City High School
Michigan City, IN
06-2019

Skills

  • Operations Management
  • Workforce Management
  • Business Development
  • Staff Development
  • Business Administration
  • Expense Tracking
  • Negotiation
  • Team Leadership
  • Sales Techniques

Timeline

Manager/Shift Leader

URB cannabis
12.2023 - 07.2024

Cashier

Walmart
01.2023 - 11.2023

Machine Operator

Albanese Confectionery Group
02.2022 - 01.2023

High School Diploma -

Michigan City High School

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Shontierra Merriweather