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Dynamic customer service professional with extensive experience at AT&T Call Center, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through empathetic communication and effective problem-solving. Skilled in data entry and upselling, consistently contributing to sales growth and fostering loyalty among clients.
Knowledgeable and dedicated customer service professional with extensive experience in customer service and medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated professional with 10 years in retail and 12+ years in customer service. Adept at resolving complex customer issues and enhancing satisfaction through effective communication and teamwork. Committed to delivering timely, high-quality service while fostering positive relationships with customers.

20+ years of management and customer service experience in my employment background. My experience ranges from LPN (nursing) to Restaurant management. I have a proven background of coordinating successful performance plans for customer service agents and developing them into team leaders. Seeking a Supervisor role where there is room for growth and advancement within the company. Willing to relocate to: Oklahoma City, OK Authorized to work in the US for any employer

To leverage my customer service expertise, interpersonal skills, and problem-solving abilities to deliver outstanding support and ensure a seamless customer experience. I am committed to exceeding customer expectations, resolving issues effectively, and contributing to the company's success by maintaining high customer satisfaction levels. My objective is to be a valuable asset in delivering exceptional service and building strong, lasting customer relationships.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Special Education Paraprofessional knowledgeable in lesson planning and individualized learning strategies. Looking to bring further success to a school district through behavior management and student engagement. Accomplished Special Education Paraprofessional offering more than 2 years aiding instructors in the classroom and promoting individualized learning techniques. Skilled at monitoring and correcting student behaviors during lunch periods. Always looking for ways to help such as opening containers and mopping up spills. Successful at keeping lunches moving smoothly and according to schedule. Experienced Lunch Monitor with good understanding of school lunch policies. Helps prepare food, stock cases and vending machines and assists teachers. Maintains positive group environment through good relationships with students. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Passionate Teaching Assistant offering 10+year background working with students at elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.

Shontiesha Floyd

Work History

Customer Service Representative

Medical Assistant Intern

Assistant Manager

Education

Medical Assistant Diploma - Medical Assistant

Skills

Timeline

Medical Assistant Intern

Customer Service Representative

Assistant Manager

Lincoln College of Technology

COMMUNITY INVOLVEMENT

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