shontina morris
Ridgecrest,CA
Summary
Dedicated professional with extensive experience in customer service and operations. Skilled in streamlining processes and collaborating effectively with team members to ensure smooth operations and elevate customer experiences. Highly reliable cashier with strong attention to detail and commitment to enhancing customer satisfaction. Proven ability to process transactions efficiently while providing a friendly shopping experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Marshalls
Ridgecrest, California
07.2025 - 01.2026
- Processed customer transactions accurately and efficiently at a retail environment.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Restocked merchandise on shelves to enhance product availability for customers.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Greeted customers and provided friendly customer service.
- Collected credit card and cash payments to complete transactions for customer orders.
Abm
ABM Janitorial Services
Beaumont, California
02.2023 - 01.2024
- Cleaned and sanitized restrooms, break rooms, and common areas daily.
- Operated floor scrubbers and vacuums to maintain cleanliness.
- Replenished supplies such as soap, paper towels, and toilet paper regularly.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
Shipping and Receiving Associate
FedEx
San Bernardino, CA
01.2022 - 06.2022
- Processed incoming shipments and verified accuracy of received items.
- Operated forklifts and pallet jacks to move materials efficiently.
- Maintained organized warehouse layout for optimal space utilization.
- Prepared outgoing packages by securing items and labeling shipments.
- Picked materials from warehouse shelves based on customer orders for shipment preparation.
- Inspected products to ensure they met quality standards prior to shipment.
Order Processor
McLane Company, Inc
San Bernardino, CA
05.2021 - 10.2021
- Processed customer orders accurately and efficiently using inventory management systems.
- Coordinated order fulfillment with warehouse staff to ensure timely shipping.
- Reviewed and verified order details for accuracy before processing shipments.
- Collaborated with suppliers to resolve order discrepancies and delays.
- Operated handheld scanners and computer terminals to document updates.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
Picking Packer
Nordstrom Warehouse
San Bernardino, CA
01.2021 - 04.2021
- Prepared merchandise for shipment by accurately picking items from warehouse shelves.
- Packed products securely to prevent damage during transit and ensure customer satisfaction.
- Utilized warehouse management systems to track inventory levels and order fulfillment.
- Communicated effectively with supervisors regarding inventory discrepancies or issues.
- Conducted regular quality checks to ensure packaging standards met company guidelines.
- Packed orders for shipment in accordance with customer requirements.
Unloader Associate
FedEx
Bloomington, CA
06.2019 - 09.2019
- Unloaded packages from delivery trucks efficiently and safely.
- Sorted and organized packages for accurate distribution within the facility.
- Operated material handling equipment to move heavy loads effectively.
- Inspected incoming shipments for damage and reported issues promptly.
- Collaborated with team members to maintain a clean and safe workspace.
- Followed safety procedures to ensure compliance with company standards.
- Assisted in training new employees on unloading processes and safety protocols.
- Communicated effectively with supervisors regarding workflow and package status.
Receiving Associate
Walmart distribution
chino
01.2017 - 03.2017
- Received and inspected incoming shipments for accuracy and quality.
- Organized products within the warehouse to optimize space and accessibility.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Utilized RF scanners to accurately track movement of merchandise within facility.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Picker/Packer
Tech Data
Fontana, California
07.2016 - 10.2016
- Managed daily picking and packing operations to ensure timely order fulfillment.
- Operated warehouse equipment safely to transport goods across the facility.
- Inspected products for quality and accuracy before shipment to customers.
- Maintained organized workstations to enhance efficiency in packing processes.
- Collaborated with team members to streamline workflow and improve productivity.
- Followed safety protocols consistently to minimize workplace hazards and injuries.
- Trained new staff on best practices for picking, packing, and shipping procedures.
Customer Service Cashier
Sam's Club
Pinellas county
08.2015 - 09.2015
- Processed customer transactions accurately and efficiently at a retail environment.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Restocked merchandise on shelves to enhance product availability for customers.
- Addressed customer concerns promptly to ensure satisfaction during shopping experience.
- Participated in store promotions and events to enhance customer engagement and sales.
Inventory Control Specialist/Customer Service Representative
Walmart
Rialto, California
08.2003 - 06.2013
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Communicated effectively with team members on matters related to work assignments.
- Managed inventory levels using Walmart's inventory management systems.
- Implemented process improvements to optimize stock handling efficiency.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Assisted in developing strategies for minimizing excess inventory.
- Coordinated with various departments to align inventory needs with sales forecasts.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Performed cycle counts to track product movement in the warehouse as needed.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
Education
High School Diploma -
Valverde High School
Perris, CA06-1998
Skills
- Transaction processing
- Cash handling
- Customer service
- Product knowledge
- Sales promotion
- Inventory management
- Supply restocking
- Quality assurance
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Attention to detail
Certification
Clerical
Timeline
Customer Service Cashier
Marshalls
07.2025 - 01.2026
Abm
ABM Janitorial Services
02.2023 - 01.2024
Shipping and Receiving Associate
FedEx
01.2022 - 06.2022
Order Processor
McLane Company, Inc
05.2021 - 10.2021
Picking Packer
Nordstrom Warehouse
01.2021 - 04.2021
Unloader Associate
FedEx
06.2019 - 09.2019
Receiving Associate
Walmart distribution
01.2017 - 03.2017
Picker/Packer
Tech Data
07.2016 - 10.2016
Customer Service Cashier
Sam's Club
08.2015 - 09.2015
Inventory Control Specialist/Customer Service Representative
Walmart
08.2003 - 06.2013
High School Diploma -
Valverde High School