Shontisha Ligon

• Give fast, friendly customer service.
• Maintain the upkeep of the store both inside and out.
• Check inventory and place orders as needed.
• Check in vendors and gas deliveries.
• Restock delivered warehouse orders.
• Perform shift and cash money audits daily.

• Monitored performance for adherence to procedures, safety rules and quality standards.
• Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.
• Conducted troubleshooting to determine root cause and resolve packaging problems.
• Coached packaging employees to improve performance and resolve inconsistency issues.
• Oversaw shift changes by monitoring housekeeping standards.
• Introduced and enforced new standard operating procedures. Led training on SOPs and GMP, performance strategies and policy updates.
• Managed team schedules and job assignments with strong focus on controlling labor costs through efficiency and proper coverage of peak periods.
• Maintained performance, quality and safety standards team-wide.
• Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
• Kept records of employees' attendance and working hours using Kronos and SAP system. Processed timecards.
• Materials Inspection for off quality and reporting issues to quality department.
• Prepared operations data to produce comprehensive reports to management.
• Supervised 90 team members at one time.

• Reviewed individual employee performance to correct issues and enhance productivity. Conducted performance reviews to identify and rectify areas for skill improvement.
• Used Kronos system to reconcile timecards, time off requests and attendance occurrences.
• Coordinated production requirements with material handling and staffing functions.
• Supported safety programs to reduce and eliminate employee injuries.
• Trained section line leads on job tasks and monitored accurate and timely completion of tasks to meet project milestones.
• Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
• Made shift reports to communicate among senior managers and floor supervisors to encourage optimal productivity. Use pareto graphs to document quality, cost and delivery.
• Troubleshoot quality issues that dealt with building, programming and repairing units.
• Supervised 289 team members at one time.

• Responsibilities included the following: Order entry,

Receiving and reconciling orders, Inventory control, cycle counting and indirect materials, Quality control, Shipping and tracking of orders, Proficient using Microsoft office (excel, word, power point) for reporting and analysis purposes, Vendor and customer service,

• Diagnose and troubleshoot network issues within department, Work closely with supply chain finance controller.
• Experience working with SAP, SRM, ARIBA and Coupa systems.
• Define order point quantities per usage and expected orders.
• Safety leader for 11 years on two steering safety teams (Ergo-Manual Handling and an auditing team)
• Also, serve as both the secretary and co-leader of the Steering team for 13 years.
• Certified RCRA
• Earned license to operate a hoist, forklift, flatbed truck and powered power jack.

• Performed duties of a Certified Nursing Assistant
• Patient care and cleaning facility.

• Job consisted of order picking and shipping.
• Operated a Texpa machine that made fitted sheets and folded them.
• Check the quality of the product and repaired as needed
• Work history before October 2000 per request. Positions that were held: Trainer, cashier, phone sales, customer service, order entry, food service, event coordinator and manager trainee.