Shontrell Hartsfield
Atlanta,GA
Summary
Dynamic leasing professional with a proven track record at The Goat Farm Apartments, achieving 96% occupancy in 10 months. Skilled in Yardi and relationship building, I excel in driving sales and enhancing customer satisfaction through effective communication and teamwork. Recognized for outstanding performance with multiple nominations for leasing excellence.
Overview
13
13
years of professional experience
Work History
Leasing Professional-Lease Up
The Goat Farm Apartments
Atlanta, GA
05.2024 - Current
- Secured an average of 18 leases per month.
- Achieved 98% occupancy for 209 units in 10 months of lease-up.
- Collaborated with the partnering Goat Farm Arts Center to lease on-site studio workspaces.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Compiled and conveyed operational and financial data to regional manager.
- Nominated for "Rookie of the Year" and "Leasing Professional of the Year" for lease-up performance.
- Managed to receive multiple 5-star Google reviews for service, which contributed to a 51% renewal rate.
Professional Leasing Consultant
Essential Staffing Solutions (Leasing Staffing)
Atlanta , GA
01.2024 - 05.2025
- Traveled around Atlanta and neighboring cities to assist multiple properties with leasing and administrative responsibilities.
- Learned and became proficient in different CRM systems to assist the properties to which I was sent.
- Greeted and interacted with prospective tenants, answered questions, and provided tours for multiple properties.
- Conducted tours of available apartments, highlighting features, and amenities.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Resolved tenant complaints promptly and professionally, while maintaining positive relationships with residents.
- Handled incoming calls regarding the availability of units, pricing information, and other inquiries.
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.
Customer Service Representative/Customer Retention Specialist
State Farm Corporate Office
Dunwoody, GA
06.2021 - 08.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive company targeted goals.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings 48% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Analyzed customer feedback to identify areas of improvement in customer retention programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Compiled detailed records of customer interactions, transactions and comments for future reference.
- Maintained the Customer Champion Award (customer-rated satisfaction award) for 5 consecutive years.
Sales Associate
Tory Burch
Tampa, FL
06.2012 - 05.2016
- Engaged customers in conversation and gave advice on general trends in fashion world to drive sales and build relationships, boosting overall sales 27%.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Assisted customers with selecting products that best suited their needs.
- Managed the maintenance of the sales floor, ensuring it was clean and presentable at all times.
- Collaborated with team members to achieve sales goals.
- Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
Education
Bachelor of Science - Psychology
Tennessee State University
Nashville, TN05-2016
Essentials To Leasing 101
Dunwoody, GAFair Housing Training Course
Skills
- Yardi
- Knock
- CRM
- Funnel
- ILoveLeasing
- Strong interpersonal communication
- Multitasking
- Detail-oriented
- Teamwork
- Sales
- Customer service
- Leadership
- Relationship building
Timeline
Leasing Professional-Lease Up
The Goat Farm Apartments
05.2024 - Current
Professional Leasing Consultant
Essential Staffing Solutions (Leasing Staffing)
01.2024 - 05.2025
Customer Service Representative/Customer Retention Specialist
State Farm Corporate Office
06.2021 - 08.2023
Sales Associate
Tory Burch
06.2012 - 05.2016
Bachelor of Science - Psychology
Tennessee State University
Essentials To Leasing 101
Fair Housing Training Course