Shorde Diggles
Mesquite
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Collections Representative
ADT
09.2024 - Current
- Contacted delinquent accounts by phone and email to advise on required payment amounts and arrange repayment plans.
- Negotiated and secured payment arrangements with customers, resulting in a successful recovery rate for overdue balances.
- Resolved an average of number of inbound and outbound collection calls daily, utilizing multiple applications and screens to quickly access and update account information.
Customer Service Representative
Matrix Medical Network
03.2021 - 01.2024
- Managed high-volume inbound calls, handling appointment scheduling, rescheduling, and cancellations for an average number of patients daily.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Claims Representative/Customer Service Representative
Copart
05.2017 - 02.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Education
High School Diploma -
Jasper High School
Jasper, Tx 05-2007
Skills
- Team player
- Goal oriented
- Active listening
- Customer service
Timeline
Collections Representative
ADT
09.2024 - Current
Customer Service Representative
Matrix Medical Network
03.2021 - 01.2024
Claims Representative/Customer Service Representative
Copart
05.2017 - 02.2021
High School Diploma -
Jasper High School
Similar Profiles
Stacey ShulerStacey Shuler
Account Manager at ADTAccount Manager at ADT
Gerardo RamirezGerardo Ramirez
Tech Engineer at ADTTech Engineer at ADT
Jesus CovarrubiasJesus Covarrubias
Solution Advisor at ADTSolution Advisor at ADT
Kevin T. SanchezKevin T. Sanchez
Store Manager at Skechers USAStore Manager at Skechers USA
Kevin CoonesKevin Coones
Optical Manager at CostcoOptical Manager at Costco