Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable employee seeking Emergency Dispatcher position. Offering excellent communication and good judgment.
Hi, I’m
Shoshana Runyon
Bloomington,Indiana
Summary
Overview
7
years of professional experience
Work History
CVS Pharmacy2650 S Walnut St, Bloomington IN 47401
Shift Supervisor
10.2021 - Current
Job overview
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Greeted customers and helped with product questions, selections and purchases
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Increased sales and customer satisfaction through personalized servicing
Heritage Hair Studio
Secretary
11.2019 - 03.2020
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Answered multi-line phone system and greeted callers enthusiastically.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Reviewed and balanced daily bank deposits and deposit report.
- Restocked and organized merchandise in front of salon.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Royale Hair Parlor
Secretary
02.2019 - 09.2019
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Answered multi-line phone system and greeted callers enthusiastically.
- Entered data into system and updated customer contacts with information to keep records current.
- Restocked and organized merchandise in salon.
- Helped customers complete purchases, locate items and join reward programs.
- Performed weekly deep cleaning projects of floors, shelves, color bar, break room and shampoo area.
Harris Servises
Custodian
06.2016 - 07.2018
Job overview
- Flexible and reliable
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Kept building spaces premises clean inside and outside
- Checked in and stocked inventory throughout facility
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Organized daily cleaning schedules for custodial team
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Supervised supplies in inventory and submitted reorder requests
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors
- Was rewarded employee of the month in 2017
IU health Bloomington hospital
Housekeeper
08.2015 - 05.2016
Job overview
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- Practiced established infection control methods to reduce risks to patients, families and medical staff
- Verified cleanliness and organization of storage areas and carts
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques
Camp Second Helping
Volunteer
12.2005 - 02.2008
Job overview
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Assisted with special events or programs.
- Greeted visitors and answered questions about program, requirements and opportunities.
Education
Broad View Learning CenterBloomington, IN
GED
2015
University Overview
Skills
- Eager to learn
new techniques - Pays attention to detail
- Customer Service
- Responsible
- Self-motivated professional
- Data Entry
- Call Management
- Critical Thinking
- Customer Inquiries
- Active Listening
Timeline
Shift Supervisor
CVS Pharmacy
10.2021 - Current
Secretary
Heritage Hair Studio
11.2019 - 03.2020
Secretary
Royale Hair Parlor
02.2019 - 09.2019
Custodian
Harris Servises
06.2016 - 07.2018
Housekeeper
IU health Bloomington hospital
08.2015 - 05.2016
Volunteer
Camp Second Helping
12.2005 - 02.2008
Broad View Learning Center
GED