Shoshana Sitton
Belton,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
General Manager
GNC
01.2025 - Current
- Solved staffing issues
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Conducted performance evaluations to provide feedback
Assistant Manager
GNC
01.2024 - 01.2025
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Driver
Waterloo Pedicab
05.2023 - 03.2024
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicles and assessed vehicles for damage after each shift.
- Minimized liability by consistently following road rules when driving.
- Built relationships to ensure satisfaction and returning customers.
Server
Cracker Barrel
07.2020 - 04.2023
- My responsibilities included memorizing menu items and rotating specials to give personalized recommendations to guests, successfully resolving conflict, and mentoring new team members
- I was also recognized by management for reaching and going beyond sales goals
Life Insurance Specialist
Martinez Brokerage
11.2022 - 04.2023
- Explained advantages, features, and disadvantages of various policies to promote the sale of plans, boosting overall sales
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Education
Associates of Applied Science - Data Analytics
Temple College
Temple, TX05.2027
High school diploma -
Harker Heights High School
Harker Heights, TX05.2022
Skills
- Point of sale systems
- TABC
- Food Handler’s Certification
- Life insurance license
- Microsoft Suite
- Health and safety training
- Client relationship building
- Data gathering
- Scheduling
- Limiting liability
- Conflict mediation
- Sales
- Advertising and marketing
- Training and development
- Staff management
- Customer retention
Accomplishments
- Staffing - Worked directly with Human Resources to streamline the hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Achieved #2 in the district for partner sales for the year of 2024.
Timeline
General Manager
GNC
01.2025 - Current
Assistant Manager
GNC
01.2024 - 01.2025
Driver
Waterloo Pedicab
05.2023 - 03.2024
Life Insurance Specialist
Martinez Brokerage
11.2022 - 04.2023
Server
Cracker Barrel
07.2020 - 04.2023
Associates of Applied Science - Data Analytics
Temple College
High school diploma -
Harker Heights High School
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