Christopher Dickinson
Cocoa,FL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
11
11
years of professional experience
Work History
General Manager
Kitchen 53
Mammoth Lakes, CA
04.2022 - 09.2023
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Tracked monthly sales to generate reports for business development planning.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Server/Bartender/Supervisor
Campo Levy
Mammoth Lakes, CA
03.2015 - 04.2022
- Delivered food and beverages to guests while ensuring a pleasant atmosphere.
- Express menu knowledge when dealing with food sensitive allergies
- Maintain a positive and friendly relationship with the guest throughout their dining experience
- Help other servers whenever I can with timing, menu questions, POS procedures
- Help with training programs such as server knowledge and menu tests
Ticket Office Supervisor
Mammoth Mountain
Mammoth Lakes, CA
11.2012 - 01.2018
- Fix any problems guest may have with their skiing experience
- Manage schedules in order to perform the necessary cuts to keep up with the amount of guest visits and needs
- Enter schedules and adjustments in Kronos
- Cash handling
- In depth Sirius Knowledge in order to help all cashiers and guests, including refunds, exchanges, guest services, pass sales and reservations
Floor Manager and Food and Beverage Supervisor
Mammoth RocK'N'Bowl
Mammoth Lakes, CA
10.2013 - 03.2015
- Manager front desk employees and building maintenance employees
- Create weekly schedules for employees based on occupancy expected
- Responsible for hiring all employees that worked for the front desk and bowling alley floor
- Help oversee the bar and downstairs servers and step in wherever needed
Education
HIGH SCHOOL -
Canyon High School
Canyon Country, Ca01.2006
Skills
- Customer Engagement
- Time Management
- Patience
- Teamwork
- Staff Development Programs
- Catering Operations Oversight
- Food and Beverage Pairing Expertise
- Professional appearance
- Sales expertise
- Craft cocktail preparation
- Outgoing personality
- Menu design
- Suggestive selling
- Strong multitasking
- Point of sale systems
- Safe food handling procedures
- Highly reliable
- Hospitality service expertise
Timeline
General Manager
Kitchen 53
04.2022 - 09.2023
Server/Bartender/Supervisor
Campo Levy
03.2015 - 04.2022
Floor Manager and Food and Beverage Supervisor
Mammoth RocK'N'Bowl
10.2013 - 03.2015
Ticket Office Supervisor
Mammoth Mountain
11.2012 - 01.2018
HIGH SCHOOL -
Canyon High School
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