Scott Heubusch
Farmington,NY
Summary
General Manager experienced in operations management, budgeting, and event coordination. Achieved significant revenue growth by facilitating a $650,000 tournament sale, enhancing sales during typically slow seasons through effective team building and customer engagement strategies. Focused on developing new revenue streams and driving customer satisfaction.
Overview
13
13
years of professional experience
Work History
General Manager
Roseland Bowl
Canandaigua, New York
07.2023 - 07.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations and staff management at a busy bowling center.
- Coordinated events, leagues, and tournaments to maximize facility use and revenue.
- Developed and implemented marketing strategies to enhance customer engagement.
- Managed inventory and supply chain for bowling equipment and concessions.
- Ensured compliance with health and safety regulations in all areas of the facility.
- Tracked monthly sales to generate reports for business development planning.
Retail Sales Specialist
American Equipment
Farmington, New York
02.2018 - 07.2022
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Assisted customers in selecting products and making informed purchasing decisions.
- Maintained knowledge of inventory to provide accurate product information.
- Processed transactions efficiently using point-of-sale systems.
- Conducted regular stock checks to manage inventory levels effectively.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Assistant Manager
Bowl A Roll
Henrietta, New York
02.2013 - 02.2018
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
Some College (No Degree) - Business And Computers
ArizonaInstitute of Business And Technology
Glendale, AZSkills
- Operations management
- Budgeting
- Profit and loss accountability
- Customer engagement
- Sales analysis
- Performance improvement
- Project planning
- Facility management
- Customer engagement
- Staff training
- Leadership and team building
- Customer engagement
Timeline
General Manager
Roseland Bowl
07.2023 - 07.2026
Retail Sales Specialist
American Equipment
02.2018 - 07.2022
Assistant Manager
Bowl A Roll
02.2013 - 02.2018
Some College (No Degree) - Business And Computers
ArizonaInstitute of Business And Technology