Shovandee Dean
Orlando
Summary
Dynamic professional with extensive experience at PCI Security, inc, excelling in safety compliance and conflict resolution. Proven ability to enhance customer satisfaction and lead teams effectively. Skilled in inventory management and activity planning, consistently achieving project goals while fostering positive environments for both clients and colleagues.
Overview
22
22
years of professional experience
Work History
Security Officer
PCI Security, inc - Orlando
Orlando
02.2022 - Current
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
- Provided armed security services, ensuring the safety and protection of personnel and property.
- Maintained a secure environment by performing armed security duties, safeguarding assets and individuals.
- Executed armed security responsibilities, contributing to the overall safety and security of the premises.
- Maintained vigilant oversight of property as an armed security officer.
- Monitored premises to ensure safety and prevent unauthorized access.
- Conducted regular patrols to maintain security and deter potential threats.
- Implemented security protocols to safeguard assets and personnel.
Costomer Service
Home Depot
Miami
11.2020 - 09.2021
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Youth Councelor
YMCA of South Florida
Miami
05.2003 - 10.2006
- Guided youth through personal and social challenges, fostering positive development.
- Provided insightful guidance to youth, promoting personal growth and resilience.
- Supported youth in navigating personal issues, enhancing their social and emotional skills.
- Designed engaging activities tailored to various age groups.
- Created enjoyable programs suited for different age categories.
- Developed fun and interactive activities for diverse age groups.
Education
High School Diploma -
Carol City Senior High
Miami, FL06-2001
Skills
- Customer service
- Inventory management
- Conflict resolution
- Activity planning
- Time management
- Safety compliance
- Multitasking Abilities
- Leadership
Timeline
Security Officer
PCI Security, inc - Orlando
02.2022 - Current
Costomer Service
Home Depot
11.2020 - 09.2021
Youth Councelor
YMCA of South Florida
05.2003 - 10.2006
High School Diploma -
Carol City Senior High
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