Shown Hatzenbuehler
Tyler,TX
Summary
Versatile and achievement-oriented professional with a robust background at Advanced Systems Alarm Services, Where I honed skills in management and team development. Demonstrated excellence in enhancing team performance and operational efficiency, underscored by a strong work ethic and relationship-building prowess. A proven track record of Fostering employee growth and achieving significant improvements in operational standards.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Technician
Advanced Systems Alarm Services
07.2023 - 05.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Conducted routine maintenance checks on security equipment to enhance reliability.
- Diagnosed and repaired alarm systems to ensure optimal functionality.
- Conducted routine inspections and maintenance of alarm systems to ensure optimal performance.
Assistant Branch Manager
Advanced Systems Alarm Services
07.2023 - 05.2025
- Led daily branch operations, ensuring compliance with company policies and industry regulations.
- Mentored and trained staff on customer service excellence and operational procedures.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Analyzed financial reports, identifying trends to inform decision-making and drive profitability.
- Oversaw scheduling and staffing, optimizing resource allocation based on branch needs.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Conducted routine inspections and maintenance of alarm systems to ensure optimal performance.
- Diagnosed and resolved technical issues in security systems, enhancing client satisfaction and system reliability.
- Installed and programmed alarm systems according to specifications, improving operational efficiency.
- Oversaw project timelines for installations, ensuring compliance with safety standards and regulatory requirements.
- Explained diagnostic findings to customers and outlined repair or service options.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Worked with diverse types of weather and ground conditions.
Ironworker
Tyler Pipe and Coupling
05.2022 - 07.2023
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Erected structural steel and iron frameworks for bridges, buildings and other structures.
- Ensured structural integrity by properly installing and aligning steel components according to specifications.
- Inspected completed work for accuracy and adherence to building codes and safety standards.
- Upheld high-quality craftsmanship standards while working on complex projects, resulting in successful completion with minimal defects or rework required.
- Expedited construction timelines by effectively operating heavy equipment, such as cranes and forklifts.
- Consistently met deadlines through efficient time management skills while working under pressure in various weather conditions.
Forklift Operator
NDS Global
01.2021 - 02.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Operated forklifts to transport materials efficiently within warehouse environment.
- Ensured compliance with safety protocols during loading and unloading operations.
Education
No Degree - Welding
Trinity Valley Community College
Athens, TX08-2012
Skills
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Project management
- Operations management
- Employee relations and conflict resolution
- Staff education and training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
- FAL
- FX-400
- FX-401
- FX-2000 New Technician
- FX-3318
- FX-3500
- FX-4000 New Technician
- Carbon Monoxide Detection
- Fire 101
- Firelite Systems Academy
- HS-81
- I3 Series
- I4 Smoke and Carbon Monoxide
- InnovairFlex Duct smoke Detector
- Introduction to Fire Alarm Fundamentals
- Mechanical Heat Detectors
- Morley-IAS H4YA
- Notifier Inspire E10, E15 Fire
- Notifier Inspire N16 (Pre-Requisite)
- Swift Wireless Fire Technology Intro
- Xtralis OSID Training
- Xtralis Swift Wireless
- Xtralis VESDA Introduction
Timeline
Assistant Branch Manager
Advanced Systems Alarm Services
07.2023 - 05.2025
Service Technician
Advanced Systems Alarm Services
07.2023 - 05.2025
Ironworker
Tyler Pipe and Coupling
05.2022 - 07.2023
Forklift Operator
NDS Global
01.2021 - 02.2022
No Degree - Welding
Trinity Valley Community College