Shpresa Hasani
Saint Petersburg,FL
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at Highgate Hotels. Working in enhancing guest experiences and streamlining reservations, demonstrating exceptional problem-solving and time management skills. Successfully managed a business, significantly improving customer satisfaction and service quality. Skilled in POS systems and guest accommodations, with a focus on building strong customer relationships and operational efficiency. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
Highgate Hotels
08.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Collected room deposits, fees, and payments.
Salad Maker
Athenian Gardens
01.2021 - 10.2021
- Trained new staff members in proper food handling procedures, safety protocols, and efficient salad preparation techniques.
- Ensured timely delivery of orders through efficient assembly line organization and communication with other team members.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
Personal Assistant
St. Augustine Tower Assisted Living Residence
03.2017 - 12.2020
- Completed household tasks by assisting with laundry, light housekeeping.
- Developed and implemented activities to improve clients' quality of life.
- Assisted residents with daily activities by helping with dressing and meal serving.
Dishwasher
Aldo's Ristorante Italiano
11.2016 - 12.2020
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Business Owner
Self-employeed
12.2008 - 12.2015
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Shkolla E Mesme Bujqesore "Rakip Kryeziu"
Fier01-1984
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Hospitality services
- Time Management
- Cash Handling
- Guest accommodations
- POS Systems
- Reservations
Languages
Albanian
Native or Bilingual
Italian
Limited Working
Spanish
Limited Working
Timeline
Front Desk Agent
Highgate Hotels
08.2021 - Current
Salad Maker
Athenian Gardens
01.2021 - 10.2021
Personal Assistant
St. Augustine Tower Assisted Living Residence
03.2017 - 12.2020
Dishwasher
Aldo's Ristorante Italiano
11.2016 - 12.2020
Business Owner
Self-employeed
12.2008 - 12.2015
High School Diploma -
Shkolla E Mesme Bujqesore "Rakip Kryeziu"
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