Shraddha Bashyal
Malden,MA
Summary
Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin'
Medford, US
05.2022 - Current
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Front Desk Receptionist
IBSS Internet Office
Butwal
10.2016 - 11.2018
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
- Collaborated with other team members to ensure seamless communication across different departments
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Maintained accurate records of employee attendance using timekeeping software
Dental Assistant
Kantipur Dental
Butwal
03.2015 - 06.2016
- Assisted dentist during dental procedures, ensuring patient comfort and safety
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
- Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
- Performed basic laboratory tasks such as pouring impressions and fabricating temporary crowns
- Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
- Managed inventory of dental supplies, ordering new materials when needed to maintain adequate stock levels
- Scheduled appointments and maintained organized patient records using electronic health record systems
- Provided chairside assistance to dentists during complex procedures such as root canals or extractions
- Collaborated with the front desk staff to ensure smooth patient flow and efficient appointment scheduling
Bank Intern
NMB Bank
Butwal
03.2014 - 06.2014
- Worked as an intern in NMB Bank, Nepal
- During that period I learned how to record transactions, assisting customers by helping them with form fill ups and cash handling
Education
Bachelor's degree - Business Management
Achiever's College
Butwal03.2020
Skills
- Dental Assisting
- Communication Skills
- Cashiering
- Cash Handling
- Reliability and punctuality
- Attention to detail
- Willingness to learn
- Teamwork and collaboration
- Self-discipline
- Customer service
- Valid Driver's license
- Integrity and honesty
Certification
- Dental Training, 06/01/15, I got training as an assistant for six months with Doctor in Dental Clinic. During my training I learned the basic things about Dental.
- Bank Intern, 03/01/14, I worked as an intern in NMB Bank for three months in Nepal. During that period I learned how to record transactions, assisting customers by helping them with form fill ups and cash handling.
- Driver's License, 08/01/24, 07/01/29
Languages
English
Professional
Hindi
Professional
Timeline
Crew Member
Dunkin'
05.2022 - Current
Front Desk Receptionist
IBSS Internet Office
10.2016 - 11.2018
Dental Assistant
Kantipur Dental
03.2015 - 06.2016
Bank Intern
NMB Bank
03.2014 - 06.2014
Bachelor's degree - Business Management
Achiever's College