Shraddha Bashyal
Citizens Bank
Malden,MA
2
Languages
1
Certification
13
years of professional experience
Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Work History
Bank Teller
1 Year 6 Months- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries, fostering positive relationships and enhancing service quality.
- Maintained compliance with bank policies and procedures during daily operations.
- Trained new tellers on operational procedures and customer service best practices.
- Identified process improvements to enhance transaction efficiency and customer satisfaction.
- Resolved customer issues promptly, ensuring high levels of satisfaction and loyalty.
- Monitored cash drawer for accuracy, minimizing discrepancies through diligent oversight.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Crew Member
2 Years 11 Months- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Operated cash register, handling transactions accurately and ensuring correct change for customers
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Addressed customer concerns or complaints, resolving issues promptly to enhance customer satisfaction
- Fostered teamwork among crew members, contributing to a positive work environment through effective collaboration
Front Desk Receptionist
2 Years 1 Month- Greeted and welcomed guests, providing a positive first impression of the company
- Managed high volume of incoming calls, directing them efficiently to appropriate departments or individuals, enhancing communication flow
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Provided administrative support to various departments, including data entry and filing
- Assisted with event planning and coordination, facilitating smooth execution of meetings and conferences, contributing to positive attendee experiences
- Provided administrative support to various departments as needed, including data entry and filing
- Collaborated with other team members to ensure seamless communication across different departments
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Trained new receptionists on office procedures and customer service best practices, improving onboarding process and enhancing team competency
Dental Assistant
1 Year 3 Months- Assisted dentist during dental procedures, ensuring patient comfort and safety
- Provided chairside assistance to dentists during complex procedures such as root canals or extractions
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
- Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
- Educated patients on oral hygiene techniques, enhancing understanding and compliance with post-treatment care instructions
- Managed inventory of dental supplies, ensuring availability of materials to support uninterrupted patient care
- Managed inventory of dental supplies, ordering new materials when needed to maintain adequate stock levels
- Scheduled appointments and maintained organized patient records using electronic health record systems
- Collaborated with front desk staff to streamline patient flow and optimize appointment scheduling
Bank Intern
3 Months- Assisted customers with banking tasks as an intern at NMB Bank, Nepal
- Supported customers with form completion, enhancing their banking experience
- Assisted in processing customer transactions efficiently and accurately.
- Collaborated with team members to streamline operational workflows.
- Conducted account reconciliations to ensure data accuracy and integrity.
Education
Bachelor's degree - Business Management
I achieved different appreciations from my performances. I used to be active in all programs conducted by my college.
Skills
Financial Transactions
Cashiering
Point of sale
Cash Management
Dependability
Teamwork and collaboration
Reliability and punctuality
Self-discipline
Self-management
Integrity and honesty
Banking Compliance
Dental Assisting
Certification
- Dental Training, 06/01/15, I got training as an assistant for six months with Doctor in Dental Clinic. During my training I learned the basic things about Dental.
- Bank Intern, 03/01/14, I worked as an intern in NMB Bank for three months in Nepal. During that period I learned how to record transactions, assisting customers by helping them with form fill ups and cash handling.
- Driver's License, 08/01/24, 07/01/29
Languages
English
Professional
Hindi
Professional
Timeline
Bank Teller
Citizens Bank
04.2025 - CurrentRead More
Crew Member
Dunkin'
05.2022 - 04.2025Read More
Front Desk Receptionist
IBSS Internet Office
10.2016 - 11.2018Read More
Dental Assistant
Kantipur Dental
03.2015 - 06.2016Read More
Bank Intern
NMB Bank
03.2014 - 06.2014Read More
Achiever's College
Bachelor's degree from Business Management
Read More