Shraddha Pokharel
West Haven,CT
Summary
Recent graduate with foundational knowledge in CyberSecurity and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
3
3
years of professional experience
Work History
Member Service Attendant
University of New Haven
2024.03 - Current
- Maintained accurate records of daily activities at the club including visitor logs and equipment usage reports.
- Facilitated smooth transitions between group exercise classes by setting up equipment efficiently and on time.
- Addressed member concerns promptly and professionally, leading to increased member retention rates.
- Collaborated with team members to maintain a clean and organized facility for optimal member experience.
Website Manager
Bidhee
2023.01 - 2023.07
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Performed ongoing competitor analysis and market research to identify emerging trends and areas for potential improvement within site architecture and content offerings.
- Coordinated with digital marketing team members to ensure cohesive messaging across social media channels, email campaigns and other off-site promotional opportunities.
Application Support & Implementation Intern
Builders Company
2021.10 - 2022.11
- Helped troubleshoot and diagnose customer-reported issues across various technical levels (database, application, network) under the guidance of senior engineers.
- Supported the installation and configuration of solutions in test and production environments, gaining hands-on experience with deployment processes.
- Responded to customer support tickets and requests, providing timely assistance and learning customer service best practices.
- Aided in preventive and corrective maintenance activities, either remotely or on-site, as directed by senior staff.
Education
M.S - Cybersecurity And Netwroks
University of New Haven
West Haven, CT12.2025
Bachelor's - Computer Information Systems
Apex College
Kathmandu, Nepal08.2022
Skills
- Responsive Web Management
- Network Security
- Network protocols
- Cryptography
- Penetration Testing
- Wordpress
- Programming languages( Python, JavaScript, C, C++, MySql)
- Graphic Design
Research
Researching about Enhancing Digital Trust through AI-Generated Content Detection which is about ways to spot and handle fake images and audio created by AI to protect online security and privacy. It reviews current detection methods and discusses their effectiveness and ethical issues, aiming to find balanced solutions for maintaining trust in digital information.
Timeline
Member Service Attendant
University of New Haven
2024.03 - Current
Website Manager
Bidhee
2023.01 - 2023.07
Application Support & Implementation Intern
Builders Company
2021.10 - 2022.11
M.S - Cybersecurity And Netwroks
University of New Haven
Bachelor's - Computer Information Systems
Apex College
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