Shrelle Stevenson
Brooklyn,NY
Summary
Experienced administrative professional with over 10 years of clerical expertise. Proficient in computer skills, data entry, timekeeping, and spreadsheets. Solid understanding of medical terminology and proficiency in MS Office. Expertise in working with third-party payers including Medicare, Medicaid, HMOs, and PPOs. Skilled in utilizing systems such as Epic Dentrix, Supply Chain Finance, Web Terminal, and UTS.
Overview
9
9
years of professional experience
Work History
Principal Administrative Assistant 1/ Crew Caller
SIRTOA MTA Staten Island RailRoad
04.2024 - Current
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Helping with UTS Timekeeping, AVA, Vacation ,PLDs ect.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
Telephone Operator
NYU Langone Health Hospitals
10.2022 - 04.2024
- Contact all hospital personnel in emergency situations
- Operate communications system Telephone Switchboard
- Follow specific procedures for Code Trauma Conditions
- Answer emergency elevator calls, Follows fire alarm emergency procedure,Announce overhead emergency calls
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
Clerical Assistant LVL3
NYC Health and Hospitals HR
05.2022 - 07.2022
- Assisted purchasing manager with duties
- Followed all internal security procedures to ensure accordance with HIPPA
- Updated records for customers and employee on a daily basis
- Researched to full in and finalize incomplete documents
Clerical Assistant LVL 3
NYC Health and Hospitals
11.2021 - 02.2022
- Answered incoming telephone calls in a professional and timely manner
- Prepared Medicaid or FHP applications when necessary and rectify Medicaid eligibility
- Cancelled and rescheduled patient appointments upon request
- Performed the necessary fee scaling for the self-pay patients
- Registered patients in a courteous and professional manner via the appropriate systems according to the departmental standard work
Customer Service Representative
Fidelis Care
03.2020 - 03.2021
- Documented all activities for quality and metrics reported through customer relationships
- Ensured pharmacy orders and invoices were distributed appropriately to Patients, Physician (CRM)
- Coordinated member transportation and made referrals to other departments as appropriate
- Processed written customer correspondence and provided the appropriate level of timely follow up
Property Registration
NYC Housing Preservation and Development
06.2019 - 11.2019
- Managed equipment databases entered data and generated periodic reports
- Handled all Tenant issues, questions, and maintenance requests
- Reviewed all bills and invoices for assigned buildings
- Ensured that all payments were applied to correct code description
Patient/Medical Coordinator
The Thrive Network
05.2015 - 09.2018
- Assisted in the maintenance of patient records
- Assisted with patient admissions into the emergency department
- Initiated reminder phones calls for next day appointments
- Ordered office and ERP supplies essential for staff duties timely and accurately
- Assisted patients with billing and insurance issues
- Processed/Updated HIPPA-related paperwork and other institutional forms as necessary
Education
High School Diploma -
The Cobble High School
Brooklyn, NY05.2009
Skills
- Strong Organizational Abilities
- Project Coordination Expertise
- Expert Time Management
- Effective problem solving
Timeline
Principal Administrative Assistant 1/ Crew Caller
SIRTOA MTA Staten Island RailRoad
04.2024 - Current
Telephone Operator
NYU Langone Health Hospitals
10.2022 - 04.2024
Clerical Assistant LVL3
NYC Health and Hospitals HR
05.2022 - 07.2022
Clerical Assistant LVL 3
NYC Health and Hospitals
11.2021 - 02.2022
Customer Service Representative
Fidelis Care
03.2020 - 03.2021
Property Registration
NYC Housing Preservation and Development
06.2019 - 11.2019
Patient/Medical Coordinator
The Thrive Network
05.2015 - 09.2018
High School Diploma -
The Cobble High School
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