Shreya Dash

Project to deliver IT programs in customer’s Residential Smart Truck(Address Association) and Pricing Quick Quote domain of Waste management and environmental services by modernizing data foundation, consumption-driven enterprise, and data Intelligence. Customer's Residential and commercial business was transformed to a Single Source of Truth(SSOT) on pricing truth and Address Association for new and existing consumers subscribing to customer’s service offerings.

Responsibility as Technical Project Manager included:

• Agile Scrum of product & features delivery
• Document Backlog/User stories and translate the work into Sprint envisioning and Release/Sprint plans.
• Ensuring consistent team velocity, productivity, and quality and product delivery.
• Participate in POV Submissions, Resourcing & Strategy planning, Contract Reviews.
• Responsible for document compliance on Jira workspaces, SharePoint and Confluence sites.
• Client liaison and Relationship management for Faster Response to Issue Resolutions.
• Perform project planning and execution, managing project financials, Performance Management, Implement Best Practices in knowledge & change management and associated entities.
• Work with Business & Architecture teams to define pr
• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Supported and executed simultaneous delivery of various Application Engineering and Data modernization projects.
• Communicated project plans and progress to key stakeholders and project contributors.
• Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
• Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
• Facilitated knowledge sharing across organization with creation of comprehensive project documentation repository.
• Coordinated development and deployment of major software release, ensuring alignment with customer needs and business goals.
• Implemented best practices to drive quality IT project delivery.

Portfolio(s): Data & Analytics Solution Execution

Platform/Technology: Azure, AWS, Java, Angular, Python, CI/CD, Snowflake, ADF

Program is to customize the Implement Solution IP accelerators covering use cases across Data Ingestion & Integration, Consumption & Marketplace, Data Governance and Data & App Migration across various client engagements

Responsibility as Solution Engineering Manager included:

• Led cross-functional teams for successful product development, ensuring timely delivery and adherence to specifications.
• Enhanced overall team productivity with continuous training and mentoring of junior engineers.
• Reviewed technical documentation for accuracy, ensuring compliance with industry standards and regulations.
• Project planning & Delivery, Client management, Talent Development
• Deliver key product/features on client’s Environment using Agile/Scrum methodology
• Customize and Implement frameworks developed on Open-Source stack using a Flexible, component-neutral, and platform-agnostic design
• Solution Execution on technologies – Cloud, ETL/ELT, BI Reporting, Java, UI/UX, API/Microservices, Apache-Nifi, Big Data/Spark, Python, ADF.
• Designed innovative engineering solutions, leading to patents and industry recognition.
• Cultivated strategic partnerships to leverage new technologies, enhancing product functionality and market competitiveness.
• Advanced innovation with introduction of cutting-edge engineering solutions, setting new industry benchmarks.
• Implemented robust quality assurance protocols, elevating product standards and customer satisfaction.
• Prepared, checked, and coordinated documentation to support component design and application.

Program involved Product Delivery of Global Disputes Management platform(GDM) used for E2E Disputes Management capability for client(American Express). Another product in the program provided Fraud/Collections/R15 back office Case Processing functionality on the Issuer side and full functionality on the Acquirer side in International markets. GDM has recently launched Online Dispute Functionality (ODS) that allows Card Members to raise disputes online.

Responsibility as Technical Project Manager included:

• Client liaison and Relationship management for Faster Response to Issue Resolutions.
• Perform project planning and execution, managing project financials, Performance Management, Implement Best Practices in knowledge & change management
• Participate in Point of View Submissions, Resourcing & Strategy planning, Contract Reviews.
• Agile Scrum of product & features across Global Disputes Management and associated technical departments of customer.
• Work with Business & Architecture teams to define application roadmap & product themes, document Backlog/User stories and Impacts as per Agile Delivery frameworks, envisioning, point estimations, Release and Sprint planning.
• Ensuring consistent team velocity, productivity, and quality and product delivery.
• Responsible for financial management of clarity projects and associated SDLC/SOX compliance on Rally workspaces and sharepoint sites.

Project scope was enhancing Imaging suite of application and Learning Solutions for customer(American Express).

Responsibility as Technical Program Manager & Scrum Master included:

• Client liaison and Relationship management for Faster Response to Issue Resolutions.
• Recommend system Improvements and platform cost reductions to meet Business goals.
• Perform project planning and execution, managing project financials, Performance Management, Implement Best Practices in knowledge & change management
• Participate in Opportunity Assessments, RFPs, Point of View Submissions, Client workshops, Resourcing & Strategy planning, Contract Reviews.
• Participate in Architecture workshops & JADRs, application & platform POA strategy.
• Agile Scrum & Kanban Delivery of product & features across Inbound Communication Servicing and Learning Network technical departments of customer.
• Identify technology stack and work on legacy modernization strategy and take it through technical execution after securing the stakeholder support and budgetary provisions.
• Work with Business & Architecture teams to define application roadmap & product themes, document Backlog/User stories and Impacts as per Agile Delivery frameworks, envisioning, point estimations, Release and Sprint planning.
• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Developed comprehensive documentation such as user guides and training materials to facilitate smooth handovers at the conclusion of each project phase.
• Led cross-functional teams to successfully complete IT projects.
• Developed and introduced IT strategies to improve operational efficiency.
• Trained personnel on use of IT tools and applications.

The project deals with Maintenance and application support business critical functions on - Payment & Cryptographic Services, Partner Payment & MIS and Data warehousing suite of systems. The platforms spanned across mainframes to mid-range to distributed systems.

Responsibility as Project Manager included:

• Execute ITIL process for supporting the business critical functions via 10+ applications.
• Provide monthly and quarterly review of the portfolio to client leadership
• Provide Design and Implementation guidance to various technology partners.
• Driven activities related to – Knowledge management, Process Improvement, application re-engineering, Quality Management and Process Automation.
• Work on SOWs, RFPs and Proposals, opportunity analysis, resource management, performance management, and Financial & Billing activities.